A beautiful room with private hot tub Ocean views Close to beach and restutants

Nothing

The smell of the room was horrible, and it is located facing the hotel shown on booking. We found insects in the room, and it is not isolated. Gald, we spent only one night.

The room was very spacious, clean, and had a separate entrance. The swimming pool area was very nice. The location gave easy access to the beach and local cheap grocery shops.

This hotel gave me the most traumatic check-in experience in my life. First thing, it is really unpleasant experience when you arrive somewhere in the middle of the night, and the 24h-reception desk tender tells you it is impossible you had any booking in that hotel because all the rooms are already occupied - initially without even asking for our names, booking number, or offering any assistance whatsoever. When we insisted on staying there and showed them our reservation and payment receipt with clearly specified staying dates, I was still told it must be my fault because I did my reservation too late, and they cannot accept us. And the fact that we paid was acknowledged, but no refund was ever offered, we were just supposed to leave! Only after calling the booking.com customer support line (with an almost dead phone battery at that point!), we were able to get some help. Initially, the call-centre lady also could not get anything from them, and she told us the receptionist could not speak English (not sure if it was the unwillingness to speak it or a problem with the accents because we used English in the reception without issues). Only after she sent them an email (not sure how threatening it must have been), they found our reservation and suddenly there was a free and already clean-prepared room for us, the exact same one I booked. But the second thing was even worse in my opinion. When we were led to the room, we were not offered a single word of apology. Nor even the usual information (the breakfast is served there from this to that, the WiFi password is this, to turn on the aircon do that, etc). Only: the checkout is at 11 a.m. so make sure you leave your room by then. And honestly, I could understand the overall issue with a missing reservation - these things happen, but throughout this entire episode we kept our composure, and despite all the stress, never resorted to shouting, foul language or threats. And still, we were treated like intruders-imposters.

The staff were polite and helpful and the hotel was very neat.

On booking you pay for a room that you don’t get. I paid for our honeymoon, the suit with the private jaccuzzi. We arrived there and actually the jaccuzi is on the shared corridor between 2 rooms. The receptionist told me that it is private because we are the only one who can use it, but technically everybody can see us even from the pool and the next door room can use it when we not there. At the end because I had to make a scene to get what we paid for, we got the room with the rond bed like on the picture, but another lie, the room is no bigger than 10 m2. If you staying there for a few days, you have no space to put away your clothes, on booking it’s written 20m2. It’s just a place that scam tourists, they pay full price and you get a complete different room. Way too expensive for what it is, very disappointed of our last night of our honeymoon before going back home

tap water is not drinkable. but no fresh water supplied in the room. Not a single bottle. One is forced to buy at the bar or at the supermartket.

spacious room and very modern

overpriced airport transfer

Loved the location along with the staff were very friendly