I have already asked for a 50% refund based on losing 4 days in the 1st week to gastro bug which we picked up from your pool and 2 days in the second week due to HUMAN TURDS in the pools on consecutive days - 3 different incidents on one day. After that, we went to the beach rather than the pool as we were not happy with pool cleanliness. Whi8le staff empathized with us and said it was terrible, Mgmt didn't apologize or offer any compensation. We are furious.

Excellent location with well kept gardens. Food on offer was well prepared and a good variety. Daily entertainment Very helpful reception desk to answer queries and provide general assistance Showering facilities available on the day of departure Use of a wrist bracelet to pay for food and drinks as well as access your apartment was very convenient

Booking of sun beds by throwing your towel over the sun bed, had to be done very early, I do not subscribe to this practice and often had to sit on the grass, management should do away with this practice. The kitchenette in the self catering apartment is minimal and do not expect to have a full on meal with the equipment provided. I had to spend sometime attending to work matters and the wifi connectivity is poor and sporadic.

Basically was very disappointed

Room, ac, kitchenette, sink all this not working properly

Room was good but not clean, shower was good, air con was good. Staff were nice. Great Swimming Pool.

Bad location, no sunbeds ever, too expensive, disappointing food. No shade, no toaster or kettle in room, had to ask for these. Long queues for bar in the evening, evening bar had no aircon so had to queue for 20mins in 42 degrees for drinks. Water not available at all times. Kids food very poor. My kids had to live off chips and plain pasta for 10days as nothing else for kids to eat. Small coke at pool bar 4.5 euros. Room not cleaned properly in 10 days. We left half a sausage on the floor and cleaner missed it 4 times. Had to pay for safe, shop onsite quite expensive. Wouldn't return as dont think its worth peoples hard earned money. Had better food and service in hotels half the price.

didnt have breakfast

the food

Great entertainment for the kids and fun show every night. The beach and restaurants are close by. We will definitely stay at Zafiro Hotels again.

All pools are amazing and very well maintained and kids had so much fun Location of the hotel is excellent Supermarkets nearby such as mercadona. Supermarket inside the hotel is very nice Parking available and free Area is very safe and quiet

Cleaning of the room is not everyday. Towels are changed only 3 times a week. One day, we didn't have hot water for few hours and no one from the management have informed us and apologised to us. Also, we had a power outage at night. People come very early to reserve shades and long chairs (more than they need) at the pool but they never show up or they come late, so if you go at 10 am or later to the pools , you will end up seating in the 3rd rows or somewhere far from the pool. Kids pool bouncing ball closes very early (17:30) The hotel is definitely not a 4 stars Hotel ( in my opinion should be 3 stars) Two TVs inside the apartment but the offered channels are not interesting and the selection improved. For the price we have paid, our expectations were much higher.

The kids activities. Pools

Food wasn’t enticing Was ok but not worth all inclusive so we are very happy we didn’t. Tiny portions for lunch

The facilities are great for the young ones, it’s just the perfect hotel for families. Service was good and the room was clean.

The food was quite repetitive but great experience overall.

Staff were amazing Buffet food top notch Reception very good

Staff were under tremendous pressure I would say under staffed and only just coping, but staff always polite at all times Long waits at pool restaurant bar when ordering food ?under staffed? There should b at least one area for parents or grown ups to have a relax quiet times, the pool outside block 2 none of the jets work properly buttons broke and kids climbing all over the jet area (not working) I did tell reception but no one came to fix in 5 days was there, lifts were not clean and floor lifted up dangerous?..although rooms are spacious they definitely need attention..settee stained...tiles in shower cracked from top to bottom a child could cut there fingers easily, outside paths could be mopped more

the pools are fantastic as well as the children’s play facilities

the ‘bad weather’ options are a bit limited

Staff were very friendly . We arrived late in the evening and staff helped us quickly check in. We decided the next day to upgrade our room and to upgrade from bed and breakfast to half board. We were also able to rent a kids buggy which was brilliant.

Maybe pool towels left in rooms for guests and the shop could be opened for few hours on a Sunday!

Everything was great about the hotel especially the facilities for kids, we have a 2 and 5 year old and there was always something for them to do

The car hire company booked through Booking.com was a disgrace. We arrived at 11pm on April 18 with 2 tired screaming children, to be told the hire car was gone. We were given three possible phone numbers to call in our hour of need, one a UK number for "OK rent a car Spain", one a Spanish number for "Ok Rent a car Spain" and one a number for "OKMobility Spain", all part of the OK Group. Of course, there was no reply from any of the numbers and we were left with no option but to hire a car with the same company for the same period. We are back from holidays a week now and I have been charged the full amount, 456, by OKMobility/Booking.com car hire/Rental Car/OK group/Ok rent a car/OKMobility. I mention them all but I am assuming that OKMobility via Ok rent a car/OK Group are the ones taking the bulk of the payment as they are the ones selling the actual service although I am not sure as it's like a myriad of shell companies in the Cayman islands. On Aprill 20 of the holiday I was effectively told by the Booking.com customer rep Liz that they could possibly refund my insurance, €67, but tough luck with the €389 although she did agree it was very unfair that I was effectively paying the same hire car company twice for the same period. I am a regular of Booking.com, Genius Level 3 no less but the car hire service has left such a sour taste in my mouth that I will no longer be using Booking.com for any services I am mostly annoyed that Booking.com car Hire associates itself with such a shady company with no customer service or redress that is running a deliberate scam through a technical hitch

Pool area was fantastic. Staff were friendly and very accomadating

The food was incredible value, 22 Euros each for unlimited buffet, incluuding beer and wine. Kids ate free so really felt we were being spoiled. The pools are great but we went early in the season so they were cold as they're not heated, just one to keep in mind although the kids don't mind much.

The staff although very friendly can be slow at the bars, was usually a queue for a drink. Could easily double their sales value if they had more staff on but equally this could be because it was early in the season again.

Breakfast not included. Hotel a short walk to a beautiful beach and great restaurants. Still many restaurants still closed. Pools were too cold for us to swim in, but the heated pool in the spa was accessible for my children so they were very happy. The hotel felt very safe and staff were great!

The floor of the room on arrival didn't feel clean at all. It was a cold weekend and the heating didn't work. On the second day the water was also not working for an hour or so, therefore we were unable to have showers, make coffee etc. Also they give you washing up liquid and a tea towel but no sponge. Otherwise everything was very clean.

The staf was nice and don't deserve the bad shape the place is in or the poor management rules that are in place

Rats in the room, airconditioning not working temperature 25-27c in the night and overal poor shape and very dated rooms.

Stunning 4* Resort. Beautiful grounds & was really peaceful & quiet during Oct half term. We had a Premium one bed apartment, which was huge & stayed SC, but there were other room options available (apartments with gardens, swim up apartments & apartments with roof terrace & hot tub). The beds were comfortable & massive. Bathroom had a separate bath & shower. Kitchen area was small but functional with microwave, kettle & coffee machine.

The evening entertainment was a bit lacking, which was a shame. Indoor pool & jacuzzi was freezing (as was the outdoor, but you expect that in October).

Family friendly Very good activities for kids Nice pool area Best beach of the island

Rooms very noisy- you hear every word of neighbors Long distance to beach