Staff was attentive, I needed to ice my ankle and they promptly provided ice.

Hotel was old and smelled of mold. One of the lifts were broken for days, the other worked but the button to call it was loose. Room was old. AC didn’t have remote control, controls were on the wall. The flaps to choose airflow directions had been removed so air was directed to the bed with no way of changing it. Impossible to keep it on and be able to sleep. Power outlets were far from the bed. Shower doors didn’t close.

location comfort

The location

The internet was not working properly on my two stays.

The location is excellent right in the middle of Praia do Canto. The rooms were clean inside and the common areas are better than other hotels at the same price in Brazil.

Location is right in front of a bar that plays loud music up to 3am regularly. It does not bother me. I have diabetes and the fridge was full of sweets. I’m also a non drinker (recovering) and it had all types of beer inside. I asked staff to remove everything so I did not feel tempted and their answer was that the fridge belonged to a 3rd party company that also owns the restaurant downstairs so Thry told me to complain with them. I called their number and they informed me that they had an agreement with the hotel and they would not remove the food and alcohol from the room since it was their major source of revenue. I the had to go downstairs and talk to the manager who told me he was “going to see what he could do”. I waited for almost an hour until a staff member called me back to the room to remove the candy and beer. Next day the lartrine cover broke and I called the front desk. They said maintenance worked only on weekdays (it was Friday 7pm) so they would only be able to fixxit on Monday, two days latter. Unbelievable. The windows were filthy. They said it was because of the iron ore dust in a nearby port but that accumulation did not happen overnight.

location, cleanliness, friendliness

soap, shampoo not available in the room or for vending

After 7 hours of driving, with kids in the car they made all my family come to the check in booth before allowing us to park the car properly. The check in took around one hour almost. Very stressful arrival.