The cleanliness, the location. Room is nice.

The room and the hotel doesn't have heating system/heaters by default. They provided the heater by request for additional charge, but the heater quality was pretty poor and I had to use my own socket adapter.

Breakfast is served in the room upon request (This is the better option). Choice of Sri Lankan or Western menu, slight change on daily basis. Located in a quiet neighbourhood among a few other hotels.

Some amenities have wear and tear, owners need to take note and replace them on time. Towels have seen better days, although clean.

Location, view, quietness, easy access to the hotel, close to Nuwara Eliya Lake, the town center, restaurants and cafes. The hotel manager was a helpful and kind man, he was keen to provide the best possible services to the guests.

Breakfast, the noise from the guests in the rest of hotel rooms, the unprofessionalism of service staff in providing services, calling the guest in the room late at night to ask about type of breakfast he wants to have next day, the surprise is that you do not find anything ready of what you requested, the laundry service is bad and expensive, washing is done with water only without useing any detergents, some clothes are returned dirty.

Heaven Seven was even better than we expected. The atmosphere, service, food & everything were great here. Overall, as a family, we thoroughly enjoyed our stay at this hotel & thank u Heaven Seven for the unforgettable memories.

Nothing to mention

Good beds. Clean shower. Nice hotel architecture.

Service at breakfast slightly confused. During breakfast they disturb the clinking of cutlery, which they wash and dry in the same room as breakfast. Choose a room with a balcony only, rooms without a balcony have high windows with an unpleasant view.

The hotel is pretty amazing. Such a beautiful hotel with an a great view. Staff is very friendly and they are very kind to accommodate our visit with professional way. Rooms are very spacious, clean and bed are amazingly comfortable. We had a great night there. We got the western breakfast but they could improve on the menu a little bit. Food was fantastic but they could improve on the quality of the food. scrambled eggs were bit watery and they only provided eggs, 2 sausages, fried tomato and fresh slice of bread. They could add a toasted slice of bread with the scrambled eggs and add bacon as well. They acted immediately for our request which was great. So I dont put this as a complaint, just a suggestion for a better experience. We will definitely stay with this place again. This place is worth your price :)

Great views. Very cosy clean rooms. Friendly and helpful staff.

Calm location with a good view

car park was not attached to the hotel (few meters away passing another property) and there are no any security or CCTV there.