Nice clean room and bathroom

It's a bit difficult to find

Overall it was very well signposted from the literature and emails sent so I was able to find it all easily. I was able to log into the room easily and the room it self was bright and clean on sight. All facilities were readily available and accessible.

Unfortunately there was a bad smell from the moment I opened the door. It was a damp smell which reminded me of wet materials which had slowly dried but left a musty damp smell. It was off putting to be honest.

Bed was comfortable

Heating didn't work room was cold, the lights outside don't come on till late which meant when we went out at 7ish and it was pitch black to get to the car.

Clean, comfy, good place to stay

No complaints

That room was ready before 4pm check-in.

Not very well sign posted. Away from anywhere. Stones outside are annoying for people coming home late. The bed wasn't very supportive very bouncy & felt damp. Was expecting the room to be bigger than pics show. Very small. There was no outside light. Pitch black.

That’s the staff we’re very helpful - my room hadn’t been sent through on email, I called up and within 3-4 minutes I was in the room. Really polite, really handy, I do recommend

The beds and pillows were hard, however, it was clean and pleasant. I’d say value for money, yes.

The room was clean but very small.

The rooms were not as portrayed on the booking site. The parking area was more like a tip with paint pots, broken and whole pallets and very unkept!

Location perfect for the Newhaven ferry and everything nearby. No contact with staff, but that suited us perfectly.

Nothing at all. Perfect for our needs.

Lovely stay, bed confit, good shower, very clean, area quiet, free parking.

No fridge. Only downside was the TV, did not work great.

Well thought out. Lovely large powerful shower. Good amenities Parking included

N/a

The room was compact but functional, everything was immaculately clean and the towels good quality. The bed was comfortable but a little tired.

The road noise at night was a factor, also people walking past your window getting to the other rooms is not great. Some more shampoo and body wash would have been nice.

No breakfast

Nice room

Clean room, average size

Communications - it was stated in many emails digital key code would be sent by email the day prior to arrival. NOTHING was sent, it took hours of chasing by phone and email to finally get hold of somebody 3 hrs before arrival. The key code was sent immediately however the person informed me that they are NOT sent until ONE HOUR BEFORE check in. This wasn't communicated by Booking.com or on ANY of the communications. ONE HOUR before does NOT give peace of mind and casued unecessary strees on the day of departure for travel

The whole of the property was well maintained. The room was comfortable, quiet and nicely decorated. Modern bathroom. Access to room easy and modern. Communication with staff by WhatsApp quick to respond and help.

Only the fact it was on a hill but that is Harrogate hardly something that anyone could do anything about!!

Nicely tucked away and quiet

Need to put more than 1loo roll .

The room was clean. Good facilities, nice location and easy access to parking.the shower was very refreshing, envious water pressure !

The door to the toilet was difficult to lock from the inside.

It's a nice place to stay!

It was a lovely little room and so cosy. Great location and really good food options for deliveries! When we needed to phone them they answered straight away and were really polite and helpful.

We didn’t get the codes until after 4pm (I know check in is 4pm but we got an email the day before saying we would shortly be getting the code) which was a bit stressful as we had to ring the company to check everything was ok and we had been travelling for a long time.

Quality of the room and location

Easy check in via code rather than key

Beyond owners control, but there were a lot of company cars in the car park, one not in a parking bay making it difficult to get in the space by the room entrance

rooms were well appointed, clean and tidy. bathroom facilities were adequate.

lack of parking availability

GPS address. Should be Cote Street/ Lane

The two superior rooms were ideal for our us (two couples), as we shared a common entrance corridor. Both rooms were spacious, comfortable and modern, with excellent showers. Despite being near the main road, we weren't bothered by traffic noise.

The entrance and car park. When we arrived, I wondered whether we had the right place, as it looked like an old vehicle repair parking spot, with nearly all parking spots taken at that time - apart from two, which we could use.

Decent location. That is the only good thing.

Entire property was damp. Literally soaking. Bedsheets were wet, bathroom was soaking wet and mirror, shower and walls condensating. Toilet paper was almost biodegraded from how soggy it was. Towels were wet. Windows and walls were clammy and wet. No spare bedding or extra blankets, and the room stank of damp. When we woke up, our clothes and bags smelt of damp and were moist too. Most uncomfortable night’s stay of our lives. Appalling.

Clean room with excellent facilities.

Surroundings very sad.