It was just a lovely place.

The extractor fan in the bathroom didn’t work (Room no 5) and the cold tap in the shower is needing replacement.

The property was clean, quiet, & the beds were super comfortable. The food was great & the staff were friendly. We had everything we needed.

We had to leave the bathroom light on after we left just to keep the fan running due to the mass of condensation all over the floor but this was a small thing.

Breakfast was varied and enough - cereal, toast, jams, yogurt, orange juice, tea and coffee. Location was exactly what we were after.

The staff at The Willow House is very friendly and helpful. They go above and beyond to make you feel like home. The pub next to the accommodation serves the best food we have eaten in long time also the young lady at the bar was very polite and friendly so definitely an excellent addition to the property. Also the housekeeping lady deserves to be mentioned as she was so nice to left our room to clean last so we could get ready.

The mattress are very hard what made our sleep uncomfortable.

The rooms were perfect and clean,we liked the DIY breakfast,we would definitely cone back znd would highly recommend

Perfect location to visit my family.

Someone had turned off one of the bedside lamps. The plug is under the bed so inaccessible for me.

Dog friendly central in town doing renovations a bit messy apart from that very nice.

Nothing really

Evrerything:):):) Thank you:)

Nothing, Everything was OK :)

Breakfast good

Decore

clean room

The access and surrounding was shabby. not pleasant

Great breakfast all made with fresh local produce and plenty of choice of cereals.Very comfortable on suite rooms plenty of hot water for showering as well as tea and coffee in the room .

Nothing

The room good quality

Outside area need attention

Good breakfast and varied menu for evening meals, all at reasonable prices

The outside was untidy and a little run down

Lovely main building although the placing of the marquee at the front (which was not in use during our stay of 2 days) does not add to the property.

The room was of a reasonable standard and was clean. During our stay (Jan. 2023) we did not see anyone linked to the accommodation as the covid principles were being applied. There was good text/email communication for instructions to locate room etc and to make contact if needed but felt impersonal as the situation has moved on in relation to covid and no contact is no longer a requirement. There was a basic breakfast in the room, however the fridge had a perculiar and unpleasant smell which affected both the milk and the bread. The jams were sticky to the touch which meant that we did not use these things. The grounds were untidy with rubbish littered around (unused or discarded equipment and fixtures and fittings such as old radiator, pieces of wood and even an old rubber glove) and outside looked generally worn. Hopefully this is because we visited out of season and these things are being fixed. As stated above it was possible to contact the owner but to note we did not do this during our stay.

We’ve stayed numerous times before. It’s perfectly located for visiting family and sharing an evening meal.

The room we stayed in was a good size. The duvet cover was white and had a couple of dirty marks on it. The carpet has numerous stains outside the ensuite it clearly needs replacing. One of the two brown tub chairs had a tear in it. It’s the worst room we’ve stayed in.

Comfort & cleanliness

Gravelled approach & parking.

We had a kettle, microwave, toaster and fridge in room. Crockery and utensils also.. Bread, yogurts, cereal and milk in bottle's , enough for both cereal and tea and coffee etc and biscuits, jams for toast included in price. Bed was very comfortable

Draft from gap in front door. TV controls broken, also batteries needed replacing. Furniture in room not clean. We have stayed there before and this room was not upto the standard of previous visits.

Great communication with accommodation, via txt, email or through booking.com app. Room was lovely spacious, tidy, clean, great facilities and added extras microwave and fridge. DIY breakfast great idea and worked perfectly for us. Although didn't actually encounter any staff,as your given clear instructions of how to get to your room and number for key box, via txt message prior to arrival, this is brilliant idea because sometimes I find when staying at hotels you feel under pressure to get there by certain check in times, this just made it more relaxed break, check in available till 11pm, but I'm sure if there was a problem or was going to arrive later The Willow house would accommodate. If you did want a full English or any form of cooked breakfast this option is available at an additional cost and pre-ordered. Overall The Willow house certainly ticked all the boxes for me and would certainly use again.

Nothing I didn't like, but if anything would suggest maybe bath sheets rather than a bath towel, but that's just my personal preference.