Room was tiny, but we knew this, location awesome, close to train station and center. Staff were awesome, the best we found in Europe after 6 weeks of travelling.

Room was tiny and bathroom was small.

It is really close to the city centre, less than a 5 minute walk from the Köln cathedral. The staff there were very kind and super helpful with anything I asked.

Location! Even though the WC was not in the room, I liked that we had a sink in the room. Breakfast buffet was good and the staff very friendly and helpful:) Cost was a great value!

No parking at the hotel - but the receptionist was able to point us to some parking not too far away which met our needs.

- Location (close to train station) - uncomplicated refund of the purchase price

- Cleanliness (bed bugs) - Service (the support of the night porter was insufficient)

there were bed bugs in my bed

Small room but comfortable bed, friendly staff, everything as described.

Toilet has stains, probably just due to age

Location, smiling employees

You declared that the bathroom and toilet are in the room. The toilet and bathroom were open to the public, a complete disgrace. your company's statement was not correct, we were deceived.

The man at who checked me in, out and looked after the breakfast was very friendly and nice, on my last day he even brought me coffee without me asking at breakfast! He made me feel very welcome. The bed was comfortable, wifi worked well and I liked the addition of simple things which makes guests more comfortable: sink in the room, slippers, toiletries, extension cord with more plugs, bottle of water. The location is also excellent, five minutes walk from train station and cathedral.

The lock of the door to the shared bathroom kept getting jammed and I almost got locked in a couple of times so I always took my phone with me to the bathroom just in case!