The staff is what lifted this hotel for us, with special mentions to Maria Laura in reception and Eduard who helped us with thoughtful recommendations for day trips and all the small issues incurred along our holiday. we absolutely loved the view and watching the sunset from the pool bar. The size of the superior garden view room that we had was just perfect. The Alleluja beach was very well kept and excellent for unexperienced swimmers. The complimentary water bottles and aperitivo were a very nice touch.

We thought value for money for a hotel on the Italian coast was overall relatively weak. a few issues for us. this is not a beach hotel, there is free transfer to a nearby beach 3km by car which was nice, but paying for access to the beach for a 5 star hotel is not something we incurred before. Scarcity of breakfast selection and extra charges for simple warm dishes (e.g. sunny side up eggs). Quite a few issues in the room including sulphur-like smell which required a room deodorant, very low water pressure.

Breakfast good. Location good, near the marina.

Pool bar staff not very friendly. Beach club didn’t function very smoothly. Reserved tables not reserved , and shuttle service erratic

Pool, beach

The views from the hotel couldn't be better - it overlooks the marina and islands. The breakfast is a great experience, everything you could want (although there is a charge for some items, like omelettes). The staff were all really nice and helpful and the level of cleanliness was excellent. The reception staff gave great local recommendations.

There is no coffee machine in the rooms, which is a bit bad for any hotel but particularly an Italian one! The pool is nice but the beach club is a 5 minute drive away and while the hotel put on a shuttle there is a EUR45 charge for beach beds which, given the cost and prestige of the hotel, should be included. The dinner was ok but the menu was limited and the wine was overpriced. We also experienced 1-2 hour wait times for our lunch orders, which is not acceptable in a 5* hotel.

we had a suite with large balcony which was perfect for toddler The pool and beach club are great for spending the day by

the shower water pressure was poor

Very friendly staff, excellent food, nice location and very comfortable room. Mostly very adapt guests.

The surroundings alas do not match the wonderful hotel. Old and somewhat come down condominiums.

the accommodating staff we’re superb

nothing

Awesome beach, very nice breakfasts, wonderful personal, special thanks to Laura.

Bad room cleaning, quiet old furniture in the room.

A great boutique-style hotel, excellent service on all levels Friendly and attentive staff Very good food and top room cleaning Safe and peaceful location

Somewhat small rooms given the price The shuttle to the private beach could be more smooth

Restaurant and location was excellent

No gym

The staff is very friendly and eager to help. The location is very good. Nice breakfast. Clean rooms and common spaces. They accepted our dog and gave us a room with access to the garden.

Very expensive for what it offers. No coffee machine or kettle in the room. The beds are not very comfortable. We asked for a toper, it was good, but smaller than the bed. For such price, one could expect a bit of more luxury in a junior suite.

Location

Slow answer to client’s needs.

This hotel deserves a 10 for service. I have never stayed anywhere where I felt so well taken care of. They went above and beyond to exceed expectations and they did it with a smile. After staying here, I now know what to expect from a Leading Hotel and why it matters. I can't say enough about this place. A true gem.

Liked/ loved the hotel. Thought the Marina area was rundown and had some of the largest bugs that I have ever seen. Again, not the hotel's fault.