O Hotel fica bem localizado, mesmo junto à estação de comboios. Os funcionários são simpáticos e prestáveis. O pequeno almoço tem o básico mas com boa qualidade.

O aspeto exterior do hotel demonstra um edifício antigo, o que se comprova ao entrar no mesmo. Não tem elevador, algo que informa mas não reparei quando fiz a reserva. As portas dos quartos não isolam o som, pelo que estando no segundo andar, ouvia quando chegava alguém à noite e sentia-se algum cheiro a comida no quarto durante o pequeno almoço.

Location and flexibility with our luggage

Nice room and bathroom. Great breakfast!!! Location is great.

The location is amazing and the staff is friendly. The breakfast was good

The room didn’t look at all like the pictures. There were many things broken (light switches, the shower drain). The mattress was quite uncomfortable and when you request a double bed is just two single beds pushed together making it terrible to sleep with your partner. I wouldn’t stay here again and I’m not sure why this place had this rating

Good location, good and simple breakfast, nice staff.

Too close to the busy street. Very noisy. No lift.

Everybody from the reception were more than professionals. They expanded to us everything that needed to be seen in Florence. The breakfast its plenty of choice.

I wound not say that i didnt like it, but it was very strange that the shower was in the room. 😂

Great location, the hotel is in the heart of Florence and the staff is awesome.

Location

We were on the top floor room 401, we had an issue with the air conditioning dropping water heavily on the floor, the air conditioning unit was located on top of our entrance door, and the issue has been going on for a while as the wood around the door has expended and we struggle to close the door. Smell before getting in the room was so strong of mould. Curtain were falling off and we couldn’t even put them up as the window is too high so we had full sun in the morning. Smell coming off the drain of the shower which is in the room not a separate bathroom was also very strong. I suggest for that room a good refurbishment . Morning breakfast there is only about 7 tables so no space when we arrived at 9.30am we waited and after us 2 families had to wait . Perhaps an option to offer room service or also to ask clients to schedule a time for their breakfast so they don’t have too many persons at the same time. Reception team and lady at breakfast were nice .