The hotel is accessible via a narrow (perhaps 8' wide) alleyway and I may have missed the hotel had I not had navigation on my phone. Once you enter the wooden doors, a beautiful hotel reveals itself with a lovely courtyard, loggia and elegant appointments throughout. It felt like a very special and historic place.

I struggled with one staff member and there was definitely a language barrier. I reached my room and was immediately contacted by staff via phone to confirm that everything was in order. At first glance, everything was wonderful. But my room's amenities had not been refreshed and I lacked a bottle of liquid soap. 1) I called and was told it would be delivered right away. About an hour later, 2) I went to the front desk and was told that it was taken care of, but I pressed a little because I wasn't certain that the clerk understood. I was told that it would be delivered right away. Nothing arrived. And 3) after returning in the later afternoon, I found the team member that was preparing for the afternoon tea service and asked for her assistance. She delivered soap promptly to my room. This hotel would have been perfect, except for this communication challenge and not having the room 100% right.

طرازه المعماري فخم جداً والاشخاص ودودين جداً وانصح فيه سعره مناسب

لايوجد مواقف سيارات لايوجد مرافق متعددة فقط لوبي ومطعم متواضع بعده عن وسط المدينة

Tres beau petit palais ancien avec patio agréable. . Emplacement central idéal. Vue sur l'Alhambra magnifique. Personnel aux petits soins pour la clientèle.

Ne rester qu'une nuit !

Kaunis paikka lähellä nähtävyyksiä. Rauhallinen sijainti ja kodikas, hieman romanttinenkin hotelli.Ystävällinen henkilökunta. Toinen kerta tässä samassa hotellissa.

Autolla ei pääse hotellin eteen lähelle. Suihkun lämpötilaa oli hiukan hankala säätää

Todo

El techo de la bañera algo bajo. Mido 1.83 y casi no me podia poner de pie en la ducha.

I love this hotel !! I have stayed here many times ! Always excellent service And great location

Nothing

The room was very spacious and toasty warm….

La situación y el servicio.

Nada

We upgraded to best room (Case 1800 suite) which was stunning. Well worth the small upgrade cost on the day - after staying in smaller room one night. Location was superb. Short walk to Alambra which we could see from our window.

Only very minor things - not enough milk in the room for coffee (but accessible from breakfast bar) and shower door needed adjustment.

Charme do hotel e copa aberta 24 horas para água e café

Nada. Tudo ótimo

El hotel es muy bonito tiene mucho encanto, el personal fue muy amable y todo estaba muy limpio.

La habitación era un poco pequeña sobre todo como lleves dos o mas maletas.

everything is excellent

The property was simply beautiful! It was well maintained and had all amenities for a comfortable stay. The staff at the reception in the evening who checked us in was very friendly and extended a warm welcome. The complimentary evening tea and treats were a very nice gesture. The location of the hotel is perfect! With everything to see at walking distance.

Nothing. It was an amazing stay.

Great location and ambience! Lovely breakfast option and afternoon tea & snacks each day.

Staff did not always seem up to speed. Expected that the customer provide information repeatedly and pay for things again instead of sorting it out first internally.

Bis auf die Lage nichts.

Uns wurde eine Zimmer neben einem Technikraum mit regelmässigen Geräuschen gegeben. Trotz massiver Beschwerde kein Einsehen oder wenigstens ein anderes Zimmer. Wir wurden dann freundlich darauf hingewiesen, dass wir selbstverständlich in ein anderes Hotel gehen können, aber kein Geld zurück bekommen. 600 EUR verloren und den Ärger runterschlucken müssen. Schöne Ferien! Lesen Sie unbedingt die negativen Bewertungen. Wir verstehen nicht, wie dieses Hotel eine solch gute Bewertung bekommt. UND: Booking kann rein gar nichts machen und hat noch 30% an unserem verlorenem Geld verdient. Denken Sie da mal darüber nach.

Staff was great

No parking. Limited elevators. Need to walk from taxi/car drop off.

ubicacion y limpieza

s/c

Wonderful staff and facilities. Extremely helpful with dinner reservations and other suggestions for activities.

Nothing

伝統的建築と現代的サービスの融合が非常に美しかったです。アメニティのシャンプー類もいい匂いで満足です。 また、私がチェックインした時間帯はカフェタイムだったようで、無料で色々なおやつや飲み物を食べることができました。

Wifiがもう少し早ければ嬉しかったです。また、ホテルは小さな路地に面しているので、少し見つけにくかったような気がします。

Ubicación, bonito hotel

Espacios reducidos en las habitaciones, pero es entendible.

Great location; Amazing staff

The whole stay was wonderful. I have booked the room and the room I got was exactly the same I booked - which I was happy about - so thank you to the the hotel staff. we arrive with 6 year old daughter and they made a bed for her to sleep separately. The staff surprised us with the bottle of wonderful cava and an amazing welcome note! Free water. coffee and tea with biscuits is super convenient if you travel with kids. another huge plus. The hotel is in the center of the town but when you go inside the hotel - it is so very quiet.

nothing

History of hotel and location

No breakfast included

Authentic Spanish character, but modern and comfortable. Bonus afternoon tea in the courtyard area. Friendly and helpful staff.

Nothing.

The ambiance, the breakfast, the afternoon tea and snacks, and the staff.

It was a little difficult to find.

good location, nice staff, complimentary afternoon tea, welcome champagne, and appealing interior design

Noise disruptions, especially late at night, (1am in the morning when guest from next door checked in and wheeled their bags to the room and talking)can certainly affect the overall quality of a hotel stay. It's important for hotels to enforce policies and guidelines to ensure a peaceful environment for all guests.

Excellent location in old town close to city centre

Beautiful interiors. Location in the heart of old city.

VERY GOOD PEOPLE / PROFESSIONAL!!!

close to al restaurant, Alhambra so on.