The hotel is amazing: excellent location, very nice and attentive stuff, clean rooms, very tasty breakfast and dinner. Also there is a big spa with many rituals. I was enjoying my stay!

The spa was nice, food ok, location good, boot room ok

the room was very old, you only got soap no other toiletries !! it was so noisy delivery's every morning 6 am and church bells at 6 am for 5 minutes every day and a 15 minute interval clock bell on the hour all day. the food was ok, but to complicated for skiers in the evening and the salad was poor.

Great service and food.

the beds are outdated. important to replace ror quality beds!

Great location. The cuisine is exceptional, with a large variety of food and a great wine. Spa facilities are amazing, and there is a great choice of hammam and saunas. Staff is professional and polite. Special shout-out to Ludo for his kindness and warm welcome.

You have to work your way up to the hotel after a day of skiing - extra physical activity and/or nuissance. The church bells at 6 am on Thursday were annoying. The sound isolation could be much better. The blanket is way too small, and we're only 1m74 tall.... ! note for travelers: there is no hair conditioner, nor body lotion in the room, just the soap and the shampoo.

spa is really good with lots of freebies

Good location. Free parking for customers. Cozy rooms and warm bathrooms.

We need to work with staff. At breakfast, no one explained that the room has its own table, in the end they made us guilty. After cleaning the room left the front door open and the window too. As a result, the door to the room was simply open, and when they came to the reception, the answer was very surprising, the girl said that nothing had happened, the cleaning lady simply forgot to close it. She is simply not able to apologize, not to mention the fact that they could have stolen or stolen something, we did not have time to check all the things for availability. And when we were leaving, we were informed that if something was stolen, these are our problems. As a result, because of your employees, the chance that we will return to you or recommend your hotel to someone is very small. Thanks for ruining our holiday

The room was very clean (just like all other hotel facilities) and cozy. The hotel, overall, is very well-maintained. Breakfast and dinner were delicious even though we preferred buffet-styled dinners to long four-course ones which were only 2 times a week. The hotel staff is very friendly and helpful. 5 min ride to either Giggijoch or Gaislach gondolas on a free hotel shuttle which runs from 8:30 till 11:00 every day except Saturday (friendly shuttle driver). 3 min walk (uphill) back to the hotel from the end of piste 21. Super nice spa unfortunately without a regular pool but with multiple saunas, a jacuzzi, cold feet massage pool, and snacks which was practically empty from 2 to 4 pm. Ski rooms with the ability to lock your skis and poles and dry your ski boots with direct access to the hotel shuttle.

Since gondolas also open at 8:30 it would be nice to be able to be driven by a shuttle right before the opening to catch more minutes of freshly groomed morning slopes. The room didn't have a minibar or freezer. It was impossible to watch TV with two people on the couch (it was too tiny). There's a church nearby so you can sometimes hear the bells ringing though with the windows closed in our room it was OK (however, for some other rooms with the mountain view, it could be the issue).

great location, service and very friendly.

nothing.

pleasant staff

it was below 4 stars standard, in many dimensions

Food was excellent, staff very friendly and helpful. Good spa facilities.

Ease of getting breakfast. Service at evening dinner was excellant. Morning taxi service to Giggijoch was excellant.

The snow conditions down to the village was poor, which meant that most days we took the Giggijoch lift down to the village, because you could not ski right to the hotel as we had always been able to do on other trips. When you cannot ski right back to the hotel, it would be nice if you ran a taxi service from the bottom of the cable car to the hotel from say 3.30 to 4.30 in the afternoon.

food excellent free ski shuttle friendly staff

uphill from the end of the piste at the end of the day. view from room was a wall or a slope so no view

Room was immaculate and modern. Views from the balconies are fantastic. Wellness area is well maintained and not busy. Staff, especially waiting staff, are extremely attentive. Hospitality in the dining area is exceptional. Thanks Georg! Would strongly recommend. I will return.

Bathroom privacy could be improved. Personally i'm not a fan of glass doors in bathrooms.

Wellness and sauna facilities

Room is outdated and insulation is insufficient for heat and noise. Staff made minimal effort, especially the reception.

The staff was nice and welcoming, our room had a nice mountain view from the balcony. The room had all that was described. It was raining so it was nice to enjoy the time in the spa.

The lobby and the photos of the hotel look quite good, yet the hotel definitely requires renovation: the balcony door was hard to close, the light in the bathroom took a couple of seconds to start, there were almost no non-chipped plates in the canteen. We went to the spa at about 7 pm and the complimentary drinks were no longer refilled (i think there was no staff to supervise the area). For the price, I would expect a bit more attention to detail.