Location in country setting just off M11 junction but no noticeable noise thanks to good double glazing. Room was clean, nicely decorated and comfortable. Self check-in was well arranged for late arrival. Large private and secure parking. Proximity to Cambridge park and ride and a pleasant direct walk to city center approx4km distant.

Noise from the bedroom below on ground floor. The kitchen area only contain kettle and basic tea/coffee. Could be improved with addition of small refrigerator, microwave and basic plates cutlery etc. No on site facilities for breakfast.

The property is set in beautiful grounds. Well maintained a beautiful location.

There wasn’t anything to dislike

Last time it was okay, but this time they turned off the refrigerator and asked me more money to turned it on. Also they turned off the oven, i told them i need to protect the food but the man did not help. They never provide a single bottle of drinking water.

They did not tell me earlier about refrigerator and oven unavailability, when i reached there they turned off both and asked more money to turn on again. Also they never provide a single bottle of drinking water.

Possibly the greenery outside , however you need to consider no breakfast or other meals available at the property, you need to drive to other places and on weekends they are all very busy

Small, not very clean rooms , even the “ premier “ one. Toilets are also small with just a cheap soap and no other amenities. Atrocious customer relations

The lady at the front desk was very accommodating and helpful. Lovely views and quiet location

All nice as usual!

The vending machine is not working properly. It is not a money problem but it charges the goods and these remain in the machine, because the dispensing coil it is not adjusted properly. You need to paid twice to have a product dispenced. Quite disturbing...

Location lovely and rooms spacious and well appointed Good parking

No shampoo in bathroom Too strict on check-in time 3pm Bin hadn't been emptied although room spotless. Strange no breakfast especially with room price. Shower ran cold in house rooms

The main property itself was beautiful.

Upon arrival we found that there was no welcoming reception to check in, check in was exposed envelopes with guests names clearly visible for others to see - anyone could pick any of the other guests envelopes! Upon entering room 9, the decor was not to our liking but mostly clean and tidy. The mattress on the bed was horrendous! It was the cheapest most nasty mattress and we would not sleep on it. We had to search to find a staff member to help, who was rude, claiming the room and mattress were “brand new”, that may be the case but we’ve purchased better mattresses for £50!! She reluctantly agreed for us to move to another room which was actually a downgrade from £140 room to £92 room - and we received no compensation for it. A further £50 holding fee was taken, without informing us, and this was not mentioned in any of the booking documentation. There was no breakfast included as described and upon arrival at the recommended venue (a 35 minute walk away), discovered it was closed! All in all, while the property is appealing to the eye and the grounds are beautiful it’s a shame the lack of service and attention to detail let’s the place down completely. We will not return nor could we recommend it in good conscious.

Convenience of parking at the property

Poor check-in, just envelopes with people's names placed all together outside the main reception for each person to take themselves. No staff to support in directing you to your room, answer any questions you may have about your stay or the local area. Bedroom not as described or same as in pictures. Wasp nest in extractor fan in bathroom leading to a room of angry wasps. Metal bed (photographed and advertised as an oak wooden bedframe) that was painted to mimic a wooden bed. It squeaked and screeched every time you attempted to sit on it, never mind, have a comfortable night sleep! Footpath to local town/pub/sights was a field with minimal directions. The manager, Roger, is very rude and unwilling to listen to concerns. Completely ruined out 22nd anniversary as we had to leave!

Went into town as nit provided

Comfortable, roomy, good value

n/a

Great location

N/A

I realy liked the building and the huge garden that u can sit in! The room was really nice and clean! Would def go again!

A great location with superior flair! The self-check-in is easy and the rooms are very comfy and clean!

The setting was beautiful, the room was lovely. We enjoyed walking to and from The Plough and were very impressed with the level of signage (though the gate was quite hard to spot on the way back).

We were given one small bar of soap but no other items to clean ourselves with - shower gel, shampoo etc. This seemed a bit parsimonious. We had to repeatedly transfer the bar of soap between the sink and the shower. And the complete absence of any hotel staff meant that there was no one we could ask for an additional bar of soap. It was lucky we were only staying for two nights as the soap would not have lasted another day!

Comfortable clean room. Garden was lovely. Good location. Perfect for what we needed.

Self book in book out. Basic facilities, but room nice, comfy bed, quiet and beautiful location and nice to just chill. Would visit again.

Room very hot. No shampoo.

The area was really nice.

I didn't like the wooden bed, kept banging my head on the headboard.

Well located and lovely clean rooms.

Our room was more quite before when we stayed. This time we were in the main building and it was more noisy for a long time.

Comfortable, warm rooms and easy parking.

Our son was kept awake by chattering neighbours - perhaps the sound insulation isn’t great. Having advertised the snack machine it was disappointing when it wasn’t available. Our son was too tired to eat out and we didn’t bring any food for him or stop on the way.

Location was good

That they didn’t do breakfast

The room itself was ok but a little dated. The grounds were good as was the parking.

On arrival the room was cold & little disappointing.. Basic needs like shower gel and shampoo were not supplied which I've never experienced ever before.. Local pubs for food were not open on a Monday and had to turn to the local road side kebab which wasn't my plan.

beautiful building that retains its historical atmosphere

nothing