spacious , comfortable rooms with lovely balcony views. pool facilities were amazing.

Palais Medina and Spa is a top-notch hotel that is perfect for those who want to experience the beautiful city of Fez. The highlight of the hotel is the amazing terrace overlooking the beautiful medina of Fez, which is a great spot to relax with a cup of coffee while taking in the breathtaking views. The room is modern and clean with all the necessary amenities, including a bathtub in the toilet, which is a great touch. It is evident that the hotel management takes cleanliness seriously, and the rooms are immaculately cleaned every day. Another notable feature of the hotel is its proximity to a large shopping mall and McDonald's, which is perfect for those who want to explore the modern side of Fez. It is also convenient for those who want to grab a quick meal or do some shopping. The hotel staff were friendly and helpful, and they assisted us with arranging a taxi service to the CTM bus station of Fez, which saved us a lot of trouble. The staff was always available to answer our questions and ensured that we had a comfortable stay. In conclusion, Palais Medina and Spa is recommended for travellers looking for a luxurious and comfortable stay in Fez. The beautiful terrace, modern rooms, proximity to shopping malls and great service from the staff make it a great choice for anyone visiting Fez.

The location is great, next to Carrefour. The staff are friendly and helpful especially Ms Fathi Imane who helped me book a train ticket to Marrakech.

Breakfast is adequate but boring. I am used to sumptuous ones of hotels in other countries with similar standards. Wish they serve expresso coffee. Was looking forward to Moroccan food but the restaurant has closed, perhaps for renovation.

The hotel looks very nice, the rooms are clean and spacious. The location is perfect-close to medina, nice surrounding views.

The spa area was closed, we were informed on the day of arrival. We booked this hotel especially because we wanted to enjoy hammam and massage in the accommodation because traveling with a baby. The pool area was dirty, the pool toilets cleaned maybe last year last time. Ať pool area no service at all. The whole stay we had to push the stuff to everything. With served food no tissues, no cutlery, breakfast buffet very poor for a five star hotel. Every day just oranges and apples, the same choice of not really good looking food. Buffet messy. No fresh pancake, omelette or the morrocan specialities. Coffee and hot milk worse than in Our previous Riad. No spoons, no napkins. Stuff absolutely ignorant.

Location great. We arrived tired after a delayed journey and went for something to eat. We asked for a salad and were recommended the buffet. We had a small plate of salad - not even offered a drink and were then charged 250D each !!!! I’m actually offended.

Breakfast was not well stocked or fresh…..

The ubication

the rooms need a reform that seems from another age

The staff is really helpfull and welcoming. The hotel itself is gorgeous and very well located near the main attractions.

I'm mentioning this only because it's a five stars hotel. There's no black out on the windows, so i woke up when the sun came out and it wasn't muy idea of resting. The water for the bath was hot but it could be much hotter, at least, i would have appreciated it was hotter. The hair dryer was almost useless. The bathtube was way to high to get in. I had no problem with it because i'm 45 years old, but my father, who is 84 or another senior citizen, i'm sure couldn't have done it, or at least, would have found it difficult or very uncomfortable, almost dangerous. It was a really bad designing idea. I add a photo of it. The hotel is way to expensive for having all these failures.

everything

nothing

Had a free upgrade of room.

very comfortable hotel, large clean room. nice outdoor terrace. location was a comfortable walk to the medina (25mins) or to the centre of Fes. good place to stay to explore if you like walking. makes a very pleasant change from staying in riads at the end of our Morocco visit. They gave us a nice room upgrade.

the upstairs lobby areas were a bit sparse and worn. the rainfall shower in the room was corroded so didn’t work properly.

it’s fine

security and services quite bed

The Hotel is very nice in the new part of Fez in an excellent position overlooking the Medina. The staff were pleasant and very helpful. The room was very clean and spacious, ours had a balcony.which had a view of the Palace and Medina and lovely gardens. Easy to take a Taxi to the Mednia. It was a winter trip, so didn't use the pool, didn't have time to go the Spa facilities. There is an option of room service at no extra cost.

The Hotel Restaurant is not 5 star, the food was very disappointing, have to say it was the worst we have ever had in Morocco or any of the other hotels we have ever stay in. It is not International Cuisine as advertised. A la carte Menu choices very limited, with several of the dishes not available, food was cold and of very poor quality. Access to the ground level were the Restaurants, Spa, pool and outside terrace is only accessible by internal stairs not the lift. Disappointed that we were not offered a welcome drink on arrival and no porter to take our bags to our room, which you would normally expect in a 5 star hotel. M

location very friendly staff worth the price

Facility and location were good

(1) Even if you asked for coffee, they charged EUR 4.5 / cup - ridiculous. (2) They are not able to organize taxis even if 1 hour notice is given. Poor service. (3) Staff are a tad arrogant.

Staff were friendly and helpful and the hotel is very beautiful

There was a group of students making a huge noise, however management were very helpful to resolve the issues caused by the rowdy students

The setting is magnificent! Attention is given to every little detail, absolutely gorgeous property! . on top of that, the front office agents are very sweet and polite they go an extra mille to pamper their guests.

Everything was great except for the bar lounge, which allows smoking inside the closed area?? Really??

everything things from the moment arrived till now was extremely excellent and very professional staffing and house keepers and the security and the room service

really nothing the property was amazing