nothing

pretty much everything starting from staff to service

Location

They over charged 10 to 12 percent stating the currency difference ..even if paied on cards Mosquito at lobby and small cockroach at bathroom Food prices are skyroofing

the location was great. the availability of the holy book was great.

attention to basic cleanliness was lacking. for example the curtains that covered the entire one side of the room was absolutely filthy and visible. the standing showers had built up slime and clogged drains. the holy book was placed at the same level as you would put your feet. this is extremely offensive.

it says 5 star hotel but not standard feel of a 5 star hotel . has pool check has a spa check has all what 5 star needs but not to the luxury standards that are in Middle East ,Arabian gulf , EUROPEAN UNION STATES & the US. seen 5 stars but didn’t have that edge of a 5 star … the spa seemed dirty didn’t give the space feeling for any relaxation..

Comfortable Bed, work desk with stationeries

Everything was good. But I wish the room temperature was not controlled centrally at the back office. Also, no matter where the reservation has been done, I wish to get information before the reservation such as flat dollar exchange rate would be used rather than of the day and deposit of certain amount will be kept.

Service was excellent and room conditions was good.

N/A

Nice and helpfull stuff . Good breakfast.

Swiming pool under construction ,but hotel stuff help me with swimming at other hotel .

Good place to stay in Gulshan area.

• Superb Interior in Room, Nice location and clean. • Bathroom have transparent glass which can fold.

• Dolar (US) rates converted higher on room rates to BDT. • Swimming under renovation.

Staff and Wifi

Room, food, property.

Quiet location. You can't hear the muslim calls for prayer.

I regularly travel to Dhaka and have stayed in a dozen 4-start and 5-star hotels. This one had the worst service. They blocked "20,000 BDT" on my card when I arrived, which was more than the room rate. What was the extra money for? It was so disrespectful like they don't trust that you wouldn't leave without settling the bill. My reservation was in USD, they made me pay in the local currency and use the "hotel exchange rate" which was overblown, compared to the real rate. Very shady. When I complained about a problem that I had, the staff just smiled and said "Okay, ma'am", without trying to solve it. They serve instant coffee for breakfast and they call it "luxury". Pancakes were undercooked inside. The gym was more like a sauna, so hot, and you can't control the air conditioning. There were too many unnecessary security checks and restrictions. They check what's inside your luggage. For example, you can't bring your own alcohol. If you can't buy alcohol in this country and decide to bring a bottle of wine from abroad, what are you supposed to do with it?! They tried to convince me for one hour that they can't remove the "service charge" from the bill, even though it's illegal to force customers who are not happy with the service to pay the service charge. They did remove it at the end, so all this circus with "We can't do it" was just a waste of my time

There was all everything so good so far.

So far was okay

Spa

Proximity to working location

Pool had electrical leads within a few inches of the pool! Glass surrounding pool dirty so unable to appreciate view.