Nic

Dzień dobry, Chciałbym zgłosić reklamacje w związku z moim pobytem w hotelu Fay Victoria Beach w czasie 21.08-26.08.2023 po rozmowie telefonicznej z konsultantem booking. Po dłuższym oczekiwaniu na zameldowanie otrzymaliśmy pokoj niezgodny ze zdjęciami, na następny dzień na śniadaniu zatrułem się szynką, która nie była odpowiednio przechowywana, zgłosiłem sprawę do booking ponieważ ciężko było dogadac się po angielsku na miejscu, po tej rozmowie otrzymaliśmy nowy pokoj, (dopiero na następny dzień), na jeden dzień szynka i ser została odpowiednio wyłożona, a później wróciła do leżenia na tacach (zdjęcia), podawane były brudne talerze, zepsuta ryba, kurczak z piórami. Od tej pory bylismy traktowani nieprofesjonalnie, recepcja ignorowała nas kiedy przechodziliśmy przez nią, kelnerzy ignorowali nas podczas kolacji (innych gości pytali o picie, do nas w ogóle nie podchodzili, kiedy raz podszedłem sie zapytać o wodę usłyszałem ze mam podejść i sobie nalać), nie zabierano nam brudnych talerzy ze stołu, na śniadaniu kelnerka widziała ze nadal jesteśmy w sali tylko poszliśmy dołożyć sobie porcje śniadania od razu zaczęła sprzatac nasz stół, a kiedy do niego wróciliśmy zostawiła na nim brudna scierke. W ostatni dzień kiedy sok był sfermentowany i poinformowaliśmy o tym kelnerkę oraz recepcjonistkę obie odmówiły sprawdzenia tego i powiedziały ze „są inne soki”.

On the beach

Breakfast was average

The location was amazing. The food was also very good. I loved my room and balcony. The reception staff are very helpful

It’s very expensive not amazing value for quite a lot of money. This is my second stay, because I am a solo traveller I never get my request for a double bed and get two single ones stuck together which I hate

Top service from reception, Vanesa.

Difficult to adjust air-con

Great location, with a a beautiful sea view and beach, big balcony, very nice room indeed.

Hotel still on with some major renovation.

Location

on going construction !!!! very noisy, dusty unpleasant view!!!

The location is on the beach and if you get a room with sea view the view is stunning.

Basic breakfast. I was expecting maybe a bit more diversity.

We loved that the hotel is literally on the beach and there are loads and loads of bars and restaurants nearby. The hotel is in a lovely area with pretty views. There is also a bus 5 minutes down the road which takes you to Malaga for €1.70 which was great as the taxis were expensive.

The constant banging and drilling from the construction from 6am until siesta and then carrying on after! Absolutely awful and really brought my impression of the hotel down. The bed was not comfortable and very hard.

Bar closed.

The staff are great and the location and layout are perfect.

Nowt.

really nice room (602) good location, friendly & helpful staff

Breakfast was continental in style. Surprised eggs did not feature except for one day. Ok, otherwise.

Bed for us was not comfortable.

Location. Comfortable bed.

Unfortunately, winter time. Cold, took ages to warm up the room. Unfriendly staff, minimum attention. Could do with an overhaul. Minimalistic room. Noise as very thin walls.

Great location and very friendly staff.

it’s a great location, we have stayed here often in the past. the updated facilities work well, except the WiFi didn’t work too well.

the WiFi didn’t do anything.

the location was great , staff very friendly , the room was adequate.

I regret to say that the bathroom was disappointingly in a very bad state , in need of repair and maintenance and let the property down . the sink was cracked the bidet was cracked , there was black mould around the sealant on the bath . The shower head was dirty and pointing straight out , it was the wrong head for the wall bracket so it didn’t function properly. The toilet bowl was not clean and very stained. Lastly the wooden sliding door , the white paint was worn away from the bottom showing the bare wood underneath. It was clean but the overall impression was very poor and not acceptable in my opinion.

A very welcoming staff ,who upgraded me ,which was a lovely suprise. I live locally and as family took over my property for a week I thought I would see what the renovations where like. I was very impressed with the new look hotel . A great breakfast buffet too. I will feel confident in recommending the hotel to friends .

A bit dissapointed there was no bar in the hotel ,but as it was under renovations maybe it will feature soon.

Wonderful weather. Location right on the beach. Lots of cafes and bars to stroll by. Felt very safe and relaxed. Hotel room with balcony was perfect

Some noise in the day from construction nearby but it didn’t affect our experience

Location great Missed by the breakfast warm eggs and warm bacon

The bed was for two adults too small

Great location on the beach

The hotel is upgrading and at the time of our stay the 5th floor was being renovated. Although we asked at check-in to be in a room away from the building work we were on the 4th floor directly below the noise. Whilst most of the work was done between 8am and 5pm, the levels of noise were horrendous at times. It is disappointing to be placed in a room so close to such extensive work. The price we paid did not reflect a hotel in this condition.

We loved the beds and the pillows and proximity to the beach was fantastic. We went to sleep to the lapping of the waves.