friendly staff

no hot water in the first half of the day. most of gym equipment are broken.

Lovely personnel. Food was just right. We do recommend this hotel to the lovely couples, since they are offering free Champagne with fruit salad.

There was not enough personnel head count, which resulted in great queues. There should be increase in head count. Rest was OK. We couldn't speak Deutsch.

They have managed to fullfil all our requests - we had 4 nice rooms, one next to the other, with sea view. The food was very good and for all preferences. I was happy that I had what to feed the kids. Mini disco was also good for the kids. The receptionists were extremely kind and helpful (they gave me some mints for my cough and also an emergency medical kit when I had a small wound). Also at the restaurant staff was kind and helpful.

The door to the balcony was not closing well. Most of the coffee cups were dirty (had coffee traces) and some of the plates were not very clean. We found some strange insects in the room (not sure how they got to the 6th floor).

the property was in great location.

the property was nice.

Nothing, we are very disappointed about this location

We have a lot of problems in our 2 rooms, In one of them the light from the toilet was not working and we announce that but remain like that… We found some insects (Cockroaches , spiders , ants) The personal from bars are awful… etc The food was very poor , Only the breakfast it’s OK And the smell in our room was like you know old warehouse…

outside pools were super for kids

TV was not working and they didn’t repair even if i said daily about the issue. small shower cabin.

Nimic!

The worst experience at this hotel in Bulgaria, I came for Easter with my family and they said that they have an indoor pool and parking and that everything is OK. it didn't work, it wasn't hot water, dirty plates, very little food at all in the conditions when the hotel was full, the very rude staff don't speak English, they scream at you and swear at their language. When we went to get our car after 2 days when we were parked, I found that it was scratched and hit. came in front of the hotel, and when he saw us he jumped into the fight and hit my wife as well. I called the police, they asked us what happened without giving any statement, and the hotel manager did not guarantee us that we will be safe They had a car, they didn't have surveillance cameras in front of the hotel. I called Booking, told them what had happened and they said they were calling the property and called us back immediately, and after an hour we called again, and they told us to wait for a quick offer from the property. that we have decided to stay another night! We will return in detail!

Nothin , this place should not be in your listings !

Nothing !!! Awful clening services , extra crowdy , old food !

Close to the sea

It was cold in the rooms, flushing system of the toilet was damaged, no electricity in one night at the entire 7th floor, parking very far from hotel or to small for such a big 4* hotel!!!! Not enough staff for All inclusive hotel!!!

the room was very clean, the staff very sociable, good food and very diversified

the restaurant is a little bit small for the capacity of the hotel.

Unfortunately, the only plus for the property is its location.

The hotel is NOT ready to receive guests. I don't recommend no one with medium to high expectation to stay there.

very central to bars shops and restaurants, staff pleasant and clean

we stayed last two nights of season and very quiet with little atmosphere only about 25 people there last night

Central Location and friendly stuff

Alcohol from all inclusive package was not the best

The room and view

Please be careful ! YOU can't breathe the sinks and bathroom smells unbelievable. DODGY food and dirty plates and cups ! Cheap drinks with loads of water . Room was clean but the pool was not a good idea to get in it. They say Parking but when checking in at the reception they will send you to a guy at the back of the hotel who work for them, he will ask you 50BGN and he will get in the car with you to get you at a way to far parking (20mins walk) after i refused as is a rip of he threatened me that i’m going to not find my car and was very aggressive, i left my car on street where was no parking forbidden signs then 1 hour later came back to find a car park but the car was towed, i asked him about towing company he said he don’t know maybe it was stolen and kinda threatened again.

Some items (nonvaluable), a T-shirt, two bags were stolen from my room – only I and the cleaning personnel/hotel staff had access. Window was never opened. A shame. Worst coffee ever, from restaurant machine. No drinks in mini bar on room.