Easy access to bus . groc store about 25 min walk restaurants close by and a go mart with awesome ice caps just down the street 30 min walk to the ferries ..good location...freindly staff and if you need anything April speaks perfect English and knows the area

Outside stairs to climb with your luggage for some suits with balconies but not to bad ...hot water a bit weak..

Lovely pool and sunbathing area with a great view of the harbour. Close to a bus stop that makes it easy to visit other areas of cancun. Receptionist was very helpful with advice and tips!

N/a.

Nice view and good location if you like walking

Room 132 - bad WiFi

Die Aussicht und allgemein die sehr gepflegte Anlage mit vorhandenem Restaurant und Bar.

Nichts

Si

N/A

Everything. Great hotel. Would stay here again.

No hot water.

On arrival we got seen to straight away on who I assume was the owner seen that we checked in for 6 nights but only had a standard room without a Balcony he said tomorrow I want to change your room to make your stay more enjoyable and they did exactly this upgraded us to a beautiful room overlooking the gardens and pool area, even though the room we originally had was large and very comfortable the balcony made a big difference to us and we was completely appreciated by this move. The staff was amazing especially April, she was so helpful and accommodating telling us about the best beaches and bus stops etc Pool Area and Bar was stunning overlooking the Lagoon but the pool was cold, but then I’m a baby when it comes to cold water many people still swimming and using the pool. Can’t comment on the food as we didn’t eat at the restaurant only fries one afternoon but seen plenty of others eat and what we did see looked lovely. The Hotel was far enough away from all the chaos but only a few bus stops away from everything. I would definitely return to this hotel in the future if we ever come back…

Nothing !!

Localização ótima, estrutura da suíte excelente (ficamos na suite superior, era enorme, dois quartos, dois banheiros, sala, cozinha).

Não tem opção de café da manhã. Mas tem restaurante no hotel, muitas opções por perto e também tem cozinha (dá pra comprar coisas pra comer na GoMart que tem perto)

Rien

Les extérieurs sont corrects et le restaurant également . Notre soi disant suite n en porte que le nom … affreux , vieux , état dégradé , néons au plafond , lumière d hopital … bref on a tout sauf envie d y rester … D autant que le personnel de la réception n’est ni accueillant ni aimable . On a juste l impression de les déranger . On a demandé un transfert pour l aéroport , la seule réponse obtenue a été de nous dire qu il y avait Uber !!!! On rêve ! Bref surcôté par rapport à la réalité !

Bueno

El aseo. Solo hacian las camas. No barrieron ni lavaron las tazas que ocupamos

Muy completo y cómodo

Pueden mejorar sus instalaciones como recomendación, pero todo bien.

Vista laguna

The staff were very kind and helpful. Tried to make us feel comfortable. Location is decent, not too far from the hotel zone. Room was big and clean with TV kitchen A.C and nice bathrooms.

The room was big, with super comfortable bed. We had small balcony where we had our breakfast. Also we had small fridge in the room. Drinking water was available from reception all the time.The bus stop is 5-10 minutes walk. The nearest beach is 15-20 minutes walk. I would recommend this place.

I wish it would be in the hotel zone next to the beach 😀

It was small, really clean and good pool / cocktails

Could be more options for vegetarians

Great place, pool area is great, rooms were spacious and super clean. A little bit dated but good value for money

The restaurant was a bit a disappointing, no fresh coffee for breakfast. Very quiet there, seems like a missed opportunity

Amazing tropical vibes everywhere, especially from our room balcony. Full of beautiful palm trees in all the resort. The owner is an amazing helpful person and the staff at the reception was very polite and helpful. Very clean ! I hope to come again soon.

As a recommendation and what I would do is to change or repair the front door of our apartment in order to feel more secured. It wasn’t closing properly and there was a gap between the wall and door.

The staff is friendly and nice. They make you feel welcomed and comfortable. Jesus gave us a detailed explanation on how to get to explore the area using public transportation. Also, he mentioned the most interesting places to visit. Internet access is very good, the room is cleaned daily, towels and toiletries are provided, and you can get unlimited water refills. Our flight was in the afternoon, so they allowed us to stay in the reception and kept our luggage without any extra charge.

I think the TV in the bedroom may use an upgrade. It only has 10 channels and the remote did not work. Also, it would be great to have a social area where you can get to hang out.

In a beautiful neighborhood at the heart of the hotel zone. Lots of places to walk to. Very pretty view from the balcony, and the garden is gorgeous. They offer refill for water, and the suite is pretty big. We didnt use the kitchen so not sure how well equipped it is. All in all it was a relaxing stay. Wish I could've stayed longer!

The toilet wouldn't flush properly. Other than that it was a great stay.

The suite was simple but really spacious and cozy, and the pool was amazing. The bar staff were great, especially Ramiro, he gave us nice tips about food, drinks, places and overall made us feel very welcome!

The toiletries were just little bars of soap, no shampoo or conditioner.

Sina Suites, its a 20 minute walk from the hotel zone. The staff is friendly. The hotel rooms and grounds are kept in good clean condition throughout the day. They have a great restaurant and laundry service on site.

The apartment is extremely spacious and we had a beautiful view over the lagoon. The staff was so extremely helpful and friendly - whatever you asked them they went above and beyond to help you and followed up (i.e. how the day trip was we booked with them)

The interior of the rooms could be modernized. Food and beverages were okay but not amazing.

Facilities and staff

Wi-Fi and lack of electrical sockets next to bed