Todo estuvo confortable, muy buen servicio buena la atención del personal las habitaciones son super cómodas las camas ideales para descansar la piscina demaciado buena, desayunos ricos todo super bien 👍

Room, bed, cleanliness and amenities were good. So was the pool and restaurant nearby. But the not knowledgeable receptionists and general manager that was not to be found, brought the experience down.

-I didn't like the fact that breakfast was included according to booking.com but when I asked the different receptionists, they all said breakfast WAS NOT included, and I had to pay out of my own pocket somewhere else to have it. -I didn't like the fact that the amount charged was a couple of dollars over the amount listed on booking. One could say, it's because of the exchange rate, since they insisted on charging me with local Nicaraguan Cordobas, instead of US Dollars with the amount Booking.com had listed. If so, it should be stated on Booking.com that the price listed might not be the price to be charged. -I didn't like that when I called over the phone months ago, they told me they could get me a local shuttle to take me to the airport, but when I was there the night receptionist had no clue about any shuttles, and the day receptionist had no clue about shuttles, and when I asked for the manager, they told me he was not on site and had to look for him. The receptionist 'piece meal' me the information little by little, first confirming they could get me a shuttle, then confirming the time it could pick me up, by the time they could confirm the price of the shuttle, I already had made other arrangements since I could not trust the hotel to follow through on providing me a shuttle for sure.

Great customer service, beautiful grounds, good food.