部屋も広くてキレイ 湯船が広くて、足が伸ばせて入る事が出来て良かった

テレビとテーブルが近すぎて 見づらい

Very good location to explore Kanazawa. They offer coffee as a courtesy during the whole day in the reception. That's it.

The room, specially the bathroom, was very dirty. For me, it's obvious the bathroom was simply not cleaned before our check-in. There was hair from other people in the bathtub and in the sink, and the toilet was very dirty. They also don't include any drinks on the minibar, not even water. I had to go to the reception to buy it in my pijamas. We asked for the reception to help with a restaurant reservation when we cheked in, and they said they are not allowed to assist with that. It didn't seem we were in a hotel, the feeling was we were in a bad air bnb experience.

洗濯機が備え付け。長期にはポイント高い

カードキーが一枚なので多少不便

お風呂が広くて快適でした。ベッドの寝心地が良かった。疲れが取れた。

クローゼットがないので、冬のダウンコートを2着かけると入口付近が洋服であふれるようでストレスを感じた。ハンガーも足りない。

Beds are sooo comfortable - not too soft and supportive. Rooms are clean and facilities good. Staff are nice.

Breakfast has minimal options and didn’t look great for a buffet. The most difficult thing was that the Hotel Staff WOULD NOT (could not because of a road rule..) CALL US A TAXI. Because we can’t speak Japanese we could not also we needed a bigger taxi due to luggage. And it was raining. Anyone Japanese staying I could see just called a taxi themselves to the hotel..

Bright, light and spacious room. Location convenient for sightseeing. Bus stop adjacent to hotel made it easy to get to train station. Numerous restaurants, coffee shops and convenience shops.

Nothing

Great location. Clean! Comfortable, and very helpful staff who were accommodating when we decided to change our plans

Nothing

Excelente ubicación. Personal muy amable. Habitación muy cómodas! Más grandes que la media en Japón.

Todo estuvo perfecto

Habitaciones super amplias y tener lavadora en la habitación es genial, ademas del cafe gratuito en la máquina

Nos gustó todo

Very clean, large room, friendly staff.

All good - no negatives.

Tener lavadora-secadora en la habitación fue perfecto. La habitación de las mas grandes que tuvimos en nuestro viaje a Japón. La ubicación genial para hacer turismo.

Todo genial.

Great value for money. Modern hotel and big room for the Japanese standard.

I asked for a glass/bottle of water and it was not possible to get it even if the water was in front of me but technically the restaurant was closed… after many complaints I had to get the water in the store at 5 mins by walking: no sense

Everything Breakfast amazing

Nothing

Price and close to main attraction. Supermarket next to the hotel. Station 10 minutes walk!

Breakfast. I understand that is Japanese breakfast. But will be nice if they have a few options for some people.

We enjoyed the beautiful setting in the Iya Valley and the spacious family room. The traditional dinner (at additional charge) was delicious and good value. Access to the onsen was also a bonus for the stay. Overall a great experience.

nice comfy room& location great

we order 2 rooms one for us and one for our teenagers, and they put us not in the same floor. and when we asked for another key ‘cause the elevator can’t connect to another floor goes only your floor or lobby, they refused.

This hotel is luxury for the price. It was excellent. It’s only 3 stops on the bus from the station and free if you have a JR Pass and catch the JR bus. There are other buses from the station but you need an IC card. It’s a bit too far to walk. We chose this hotel as it was right near the Omicho market, Kanazawa castle, gardens etc. The rooms were quite large with a small seating area with a table. Very comfortable and the best hotel we experienced for our 3 week stay through Japan. Family Mart and 7 Eleven just down the road as well as a new Tourist Info office which has English speaking if that’s what you need. The cafe downstairs is great for relaxing. We didn’t bother with the breakfast option. An absolute bonus having a washing machine and dryer in the room. It was superb and a godsend! A fabulous place to stay which we found quite luxurious. I’m not sure if all Tokyu Stay hotels are at this level but this was impressive.

Own washing machine in room, super handy to get laundry done. Free coffee in the lobby.

Pillows were not great.

Breakfast was amazing and the staff were all very friendly and welcoming. The location was very close to a bus stop and next to a beautiful shrine.

There was nothing that I did not like about our stay here!

This hotel was clean and the in-room laundry facilities were convenient.

We are a family of four from the US on a two-week trip to Japan. This is the only hotel we rated poorly. The staff was not friendly to us. It was pouring down rain so I requested the front desk call a taxi for us, and they said their policy was no. We didn't have a Japanese phone number to call ourselves, plus the language barrier, but they refused to help. Then, I requested their help to call the tour guide to confirm plans, and they would not make the phone call. I don't recommend this hotel if you expect to need any services from the staff.

The location and the appliences were very good and there was free coffee downstairs.

The room we stayed at has washer/dryer machine with kitchenette, good for long stay. It is walking distance from Kanazawa Castle and omicho market.

No taxi stand and hotel does not allow staffs to call taxi. It is a bit far to walk to Kanazawa Station.

Close to bus stations, and centrally located. Staff very pleasant and helpful. Rooms are large, comfy and the washing machine is a big plus!! Very clean

The breakfast option is a bit pricy