Awesome location, staff was very helpful and property had great amenities. Restaurant offered awesome food

Air-conditioning Shower Bed

The hotel doesn’t welcome family visitors! The manager and the reception staffs are not friendly! Their attitude will destroy your mood totally! Free bottle of water will only supply for the first day. No cleaning of floor from second day onwards Not enough sockets and no sockets near the bed. All their rooms only allow two persons as stated in their website. When a couple comes with a child, they either ask you to pay extra money or upgrade to executive room with extra charges. For my case, after traveling for more than 24 hours without sleep, we arrived at the hotel at 9:30am. When we wish to get the room earlier, the hotel didn’t allow even we are willing to pay extra money. At the end, we need to wait until 3:30pm to get the room. Besides, they also forced us to pay extra for upgrading the room as we are coming with a child. Since we don’t want to bother to change hotels, we have extended the stay for another two days. For the third day, they asked us to change room as they needed to allocate the room for other visitor! After arguing with their manager, they allowed us to stay in the same room. But our mood is totally affected by their actions. When we want to move to another hotel (Rochester Hotel) adjacent to them (we don’t aware two hotels are managed by the same group of people), they require us to book two rooms if we want to continue to stay. It’s ridiculous that they are asking us to book a separated room for my kid only!

Everything was fine so far, the breakfast was rather poor though, I didn’t expect eggs from caged hens…. In my home country they are forbidden completely!!!!

It was our second stay at the wellington and although costs have increased,we still enjoyed our brief stay

Nothing

Location is great So is the yard Infront if the hotel

Room was ok

1. The bed was way too hard. 2. The Caesar salad was poor in my opinion.

being located in Westminster, the location was great. this is the second time I have stayed there and I will go back.

the only negative is the nearest tube station is just over 1/2 mile away.

It was okay

N/A

Lovely quiet location, rooms were excellent and service good. Would use this hotel again next time I venture into London.

Selection at breakfast could be better. Overall good.

Central location, spacious room for a London hotel. Comfortable beds and good quality bed and bath linens. Excellent shower.

There was a very strong smell of food in our room, likely coming from the hotel kitchen. Our room AC did not work properly ( we complained to the front desk who said they would send someone to look at it but this person never came and the issue was never sorted out to our satisfaction ), so we had to keep the window open for ventilation and this seemed to make the smell worse. No robes in the room despite the listing saying there would be.

The staff were polite. It was spotlessly clean.

The room was shabby and small but it was very clean. The air conditioning did not work, lots of traffic noise with open window. Beds were Rick hard. Overall it did not have any wow factor for the money spent. It felt very corporate.

great location

very clean

ypu have not dealt withour complaint satisfactrily

The location was very pleasant. The room was a good size, clean and with comfortable beds. The staff members were friendly, although there was a language barrier with some.

We were told on arrival that there were "maintenance issues" and that we might have to be moved to the sister hotel (the Rochester) around the corner. We returned at about 6pm, when it was confirmed we would be moved to the other hotel. We have no idea therefore whether our intended room at The Wellington Hotel (booked well before Christmas 2022) would have been satisfactory or nicer than the one we were allocated at the Rochester Hotel. The room was reasonable but initially set up as a twin, whereas I had booked a superior double. We decided to eat at The Wellington as we had booked dinner there and were told that the menu and food were the same in both hotels. Sadly the Wellington's restaurant was deserted save for one other couple. The menu was very limited and mainly based on pasta and pizza. The food took quite a while to come and my husband's was served first and I had to ask (after several minutes) where my dinner had got to. Eventually it arrived but was not as described on the menu, with a different vegetable and sauteed potatoes rather than roast potatoes. We were so disenchanted by this point that we decided not to order dessert. It took quite a long time for the waitress to come and clear our dinner plates and ask if we wanted desserts, despite there being no one but us in the room by this point. We did complain to the manager (who had then appeared) and she discounted the cost by not charging us for our drinks. We decided to try for a coffee back at the bar in The Rochester. It took a very long time to arrive and was then had to be sent back as the bartender clearly hadn't understood our order and it was incorrect. Breakfast was not great. My husband had to wait for quite a while for milk as there was none put out on the buffet. Tea and coffee was self service. The hot food was starting to dry up under heat lamps and not being refreshed. I would not call this 4 star service or food.

clean and spacious

Very comfortable and welcoming

Nothing

the light switches

The location was excellent. The staff were friendly and professional.

The motion sensing bathroom lights were kind of annoying, other than that the stay was excellent.

The hotel location was excellent.The room was a good size with a great bathroom.

The bedding did not fit the bed. A king sized quilt on a super king bed was how it fitted. This made sleeping uncomfortable!and cold during the night. Also our room was above the bin storage area which meant we were woken each day by noise. This was both the refuge collectors and general road noise.

Good sized, well equipped apartment.

The baked beans! Heinz next time please