Rooms, gardens, restaurants and staff

Too many non-guests.. which sometimes took facilities - that we paying guests are paying for.

beautiful beach

no one has proper information who is going to perform that day. beautiful events but you can catch only by chance

is a verry beautiful hotel. the staff are very friendly. they are ready to help you with everthing in any moment.

i been in a suite arena and was a lot of noise from the people from the room above us while the walk on the room…

Nice hotel + : - Really nice hotel, the gardens and common areas are wonderful, the gardeners are doing such an incredible job here - Room was nice and quiet when comparing to other options we had in Tulum and that were even more expensive - View from the room is nice, contrary to other hotel in Tulum that sell you a view on the jungle and deliberately lie to you, the advertisement is true at be tulum and that’s a nice thing - Food was delicious - Setting on the beach is just amazing, beach is amazingly beautiful - Service by the beach - Common areas are really beautiful

- Room was dark - Overpriced according to me (but it seems that’s the prices in Mexico and in Tulum especially…) - We really, really did not appreciated the fact that they forbide us to use our 12 years old reflex (an I phone today is doing better pictures… that’s crazy)… when you go in a beautiful hotel, you want to have your souvenir and that’s totally crazy for us to forbid people to take picture (we are not stupid, and didn’t took pictures of any clients inside the hotel…). And we didn’t appreciate at all the way the staff talked to us regarding this point… the total lack of communication between them (one member at the reception told us during our checkin that pictures were allowed until these photo didn’t have any commercial purpose, which in our case was of course not the case…) but the day after, other members told us everything and its opposite… yes you can take pictures with your phone, no you can’t, one told us that even with a go pro you can’t take pictures… that’s crazy and really annoying.. And again we really didn’t appreciate the way the staff talked at us regarding this matter

The staff, especially Reuben, were amazing and attentive. The food was excellent, service was top notch. I cannot wait to go back!

There is nothing I can think of that they could have done better. The trip was exceptional!

The relaxed atmosphere was great! Food was good!

Very expensive for such worn down place. It is not luxurious in any way. Unique, maybe, but far from high end. This place is just a viral hipe. I would choose other places to stay.

Beach

room is too dark

Design and furniture are just gorgeous!

Staff is sweet, but they can not hold the level!