Great colonial hotel, staff was super helpful, great room

everything was great.

nothing

The staff was pleasant. The second night they put us in a much nicer room. That salvaged our stay.

The first night they put us in a horrific room next to the kitchen and restaurant on the main floor. The floor in the room was not level, it was tilted 25 degrees. There were no windows. Not enough lights. The TV was tiny. You had to climb up a step to use the bathroom. You couldn't flush paper down the toilets. There was no air conditioning. The breakfast was mediocre. There was no concierge to provide information. The computers provided to customers were antiquated DOS based and took 15 minutes to move from 1 page to the next.

conveniently located, very clean, decent breakfast, comfortable, modern.

people insisted on helping me when I didn’t need their help.

Location and staff

The bathroom fan was too loud

super location, breakfast and all food served is great

nothing!

very comfortable and very clean

nothing

really lovely hotel. superb staff, great food, comfy beds & super clean rooms. couldn’t fault it.

nothing

The location was good, a very short walk to the centre. Breakfast was good. Everything was clean and for not that much more money it is significantly nicer, cleaner and comfier than some of the hostels in the area.

The pizza on room service was horrible. Although the spag bol was decent!

Bell boy

Nothing

Staff was very helpful and accommodating.

That I was not staying longer than 2 nights.

The staff was courteous and attentive. the location was good

On the first night shower water was cold and could not be warmed up. The room was very cold. it was hard after a day at Machu Piccchu.

Comfortable bed in a good location. Decent temperature control compared to other hotels we stayed in Peru. Restaurant located in hotel is very good with good service, convenient for common Peruvian cuisine.

Window in bedroom was to interior closed in courtyard, was somewhat noisy. Really no complaints from this hotel, great for price!

wonderful charm amazing location very clean helpful staff good foo

Friendly and professional staff. The breakfasts were tasty and ample.

Fantastic

All good. I know you can’t do much about this, but if the staff had a VERY basic understanding of English it might assist in the delivery and comfort of the guests. Minor issue as they were all great.

Very good!

All good!

Convenient to trains and San Pedro market.