Quite & comfortable villa, easy to go around the hotel with the bikes at our disposal we’ve been impressed by all restaurants, can’t get any better food wise service is also very friendly and reactive

could use more seats next to the pool

secluded and quiet

Amazing location and complex some of the best staff ever !

some of the older rooms are a little tired but still amazing - a revamp of the pools and tubs more like the newer beach rooms would help

villa was perfect

beach/sea not great when compared to places like the Maldives

The property is gorgeous. Everywhere I turned it was so beautiful. The staff were absolutely incredible and genuinely kind. I stayed in a Bliss Pool villa and I loved it!

I loved everything!!

shared facilities

villa a bit old in need of refurbishing. small bathrooms

everything

we loved this property

Beautiful resort but service level they pretend is not achieved. Took two days and five phonecalls to get a kids bike instead of adult which a zeven year old can't ride. At the fift time the answer was " we have to check if it's available" . Made reservation months ago. Ages of kids were known well in advance. And to get to restaurant you need a bike. It's a huge resort. Now i took my seven year old on the arm. First two days we had a wake up call at 7AM by the gardeners extensive use of a leaf blower. For hours and hours. Asked for taxi to xcaret they asked 140 usd. Normal price is around 50. Playa del Carmen 42 but normal 25. In there defends they show a price list. That list is BS. Room: we stayed in family villa at 1500 usd a day. Strange that's there is no toilet room at main level. Bathroom are very small considering the size of the villa. Toilet in master bathroom is really below five star standards. Coffee machine nespresso is nice, unfortunately they did not refill the milk in the refrigerator. We heard from other guest that there is a complimentary boat tour of 45 minutes. This was not told upon checkin. We stayed five night. On the third day I went to concierge to arrange a departure time. Fully booked for the next three days.... days after we saw several departures with only two guests in the boat. They have a culture show on select days. I checked on availability upon checkin. They promised to check on that. They forgot and day after it was sold out. All in all. They do it with a smile but you will always get a No. And than I would not complain about prices of 45 usd for a breakfast or 25 usd for a tiny kids pasta Will never go back

Beautiful resort but service level they pretend is not achieved. Took two days and five phonecalls to get a kids bike instead of adult which a zeven year old can't ride. At the fift time the answer was " we have to check if it's available" . Made reservation months ago. Ages of kids were known well in advance. And to get to restaurant you need a bike. It's a huge resort. Now i took my seven year old on the arm. First two days we had a wake up call at 7AM by the gardeners extensive use of a leaf blower. For hours and hours. Asked for taxi to xcaret they asked 140 usd. Normal price is around 50. Playa del Carmen 42 but normal 25. In there defends they show a price list. That list is BS. Room: we stayed in family villa at 1500 usd a day. Strange that's there is no toilet room at main level. Bathroom are very small considering the size of the villa. Toilet in master bathroom is really below five star standards. Coffee machine nespresso is nice, unfortunately they did not refill the milk in the refrigerator. We heard from other guest that there is a complimentary boat tour of 45 minutes. This was not told upon checkin. We stayed five night. On the third day I went to concierge to arrange a departure time. Fully booked for the next three days.... days after we saw several departures with only two guests in the boat. They have a culture show on select days. I checked on availability upon checkin. They promised to check on that. They forgot and day after it was sold out. All in all. They do it with a smile but you will always get a No. And than I would not complain about prices of 45 usd for a breakfast or 25 usd for a tiny kids pasta Will never go back

design, location, views, everything. even the weather was cooler by the beach here than other resorts

our room’s AC wasn’t cold enough in the evenings