The staff was amazing! Super friendly and helpful! The beach lounge and restaurants were great and the rooms were very nice. The breakfast was great! We loved it and hope to come back!

Small side note: not always service (and never wifi) in the rooms.

wonderful breakfasts and lovely boho design

dressing gowns or robes would have been a nice touch

Beautiful beach , central location , very relaxing ,neat room but small ,very helpful staff

The hotel is beautiful. The rooms are large, the grounds are stunning, and the beach set up for guests is the best on the island. Spent 99% of my 7 day trip sitting under a palapa on a lounge bed. The location of the hotel is big plus as you can walk to anything you might need/want. Things I highly recommend: -bring bug spray. The mosquitoes are INSANE and you will get destroyed without it. -bring plastic sandals that can get dirty. Holbox is very muddy/dirty/sandy and you’ll live in those plastic shoes. -bring slippers or shoes to wear in the room so your feet don’t get dirty inside. -bring an eye mask as the rooms are not blackout. If you don’t mind waking at 6 when the sun comes up then disregard. -DEFINITELY bring a reusable cup/Yeti with you. You have to purchase water or use one of their water stations and having an insulated cup is a must. Can go to the bar for ice any time and water outside of the hotel at one of the little shops is significantly cheaper than at the hotel. -most places accept credit card but a few are cash only. Every place had a different exchange rate. Some were 16 pesos per dollar and some were up to 20. There is an exchange in the city center if you need money converted. -bring lots of light, airy clothing. The humidity is 100% day and night coupled with the high heat.

Service was very slow. My first night there I sat outside at Umo for drinks after a very long travel day. They brought my drink and then never came back. After an hour+ of sitting and waiting to order another drink I decided to just get up and leave. I felt like I had to consistently chase down a server to order the complimentary breakfast and also for service on the beach. Some of the servers are great and more attentive but the majority just weren’t on top of it. In general I would say I felt like those that were there as a couple received more attention from the servers and management staff than I did as a solo traveler. I booked my transportation to the hotel through the hotel staff and upon arrival at the airport I couldn’t find my driver anywhere. I looked for 40 minutes in the heat with no cell service. There are hundreds of drivers with name signs bombarding you as soon as you come through the doors at the Cancún airport. After looking around and waiting for him to surface I had no choice but to take a different cab company to get out of the airport and on my way to the ferry. The hotel claims the taxi driver was there with my name on a sign - I never saw him despite my best efforts. So after having to pay $200 for a different cab ride the hotel still charged me for the prearranged transportation. I gave pushback when I arrived but they insisted I was paying for the mixup. Definitely was not the best start for my trip.

Beach rooms not really useable as such - totally in the shade.

We stayed 4 nights and could've stayed forever. We loved this hotel, the staff, the space, the hospitality, the beauty, the peace. We super-loved the breakfast!

We honestly loved everything.

Casa las tortugas We had a great time at the hotel. They have an amazing beach area, great restaurants, a beautiful pool, and the friendliest staff. Our thanks to Ara for great recommendations, and to Natalia on reception for helping with all the tours we did around the island. Definitely worth it! PS: don't miss the huitlacoche dish for breakfast!

Everything great. The quality of the space, the architecture, the linens. The location, the service with kindness and great attitude

The music at the restaurant and beach club, Friday and Saturday was HORRIBLE! I went there too rest and have a good time, not a RAVE techno party. The bathroom is missing a few hooks for wet stuff, towels and bathing suits.