customer service

space and location

the owner is very friendly even though he is really busy.

the bathroom is small.

the hostel is great, common area is big, the owner was really helpful. we had a great time staying at Sunny Hill and will definitely come back again

the room on 6th floor is a bit old

The room is cozy with windows and was surprised that the floor is equipped with heater, which feels very comfortable walking around the room bare feet in the winter cold weather.

The water pipes sound is slightly noisy when other rooms are using the toilet.

Great that the washing machine and dryer are free of charge! The kitchen seemed well-equipped and much more comfortable than the kitchen in a nearby guesthouse I've previously stayed. And on the rare occasions that I saw any staff, they did seem very friendly. Internet was also pretty good.

When I arrived, the shower room was completely wet, including the toilet paper. The shower room had a visible extractor fan but there was no switch for it, so the room was constantly humid, shower room took a long time to dry and dew collected often on the window. Probably as a result of how damp it was, I did see bugs occasionally, including a silverfish, spider and often mite-type bugs. In a place I stayed in twice not far from this location previously, I never once saw bugs in the room. The overall presentation of the room wasn't great, with cobwebs on the ceiling, walls full of marks and even a hole. I was not told there would be a cleaner for the rooms but suddenly after being there for 3 weeks my room was cleaned and the bedding changed - customers should know when staff need to enter the room! The only storage space in the room were two very thin desk drawers, nowhere else to store clothes, despite plenty of wall space they could put shelves. Other guests don't obey the quiet after 11pm rule, including using the washing machine or dryer after that time, and the rooms are generally not soundproof, both regarding outside and internal noise. Other guests also are not very good at cleaning up after themselves in the kitchen, meaning the lobby/kitchen area is sometimes messy. Also, breakfast was said to be available from 8:30 every day, but it rarely was. I also was not told what to do with emptying my room's bin, I had to ask.

Location

clean and good

The location is so good and the hostel's owner is very nice.

Better than expected, room was clean and comfortable, we also really enjoyed to stay in the living room for chill. I'll definitely come back here !

well worn facility

one bed kept collapsing, room needed upkeep

Good location. Free facilities such as washing machine, water.

The place was not as clean and new as the advertise pictures. Look like some construction is going on. The breakfast is small and too late (conflake and bread, start almost 9 am). The air condition did not seem to be adjustable.

Owner was very nice and helpful.

Mold. Dirty and old pillow cases. Stay overall didn't smell nice. Public room of the hostel was more of a stock room.

Cosy hostel, where we felt at home. Nice and service minded manager. Cool area.

Confusing that another hostel in the area has the same name, so be aware when you search for it at google maps.

located 500m from hongik university station. Room size is decent, quiet and clean. washing machine and dryer available for use. a coffee machine to make a good coffee.