The flat was centrally located, comfortable and lived up to the photos. The beds were great and Laura the concierge was brilliant. The wifi worked without issue and the apartment was a comfortable place to stay. We enjoyed it.

The booking agents were rude and unhelpful and caused unnecessary stress when it came to additional cost associated with the booking. They felt that customer service was unimportant. There were no towels in the kitchen and two of the lamps didn't work.

location

late notice of late checking in fee

It was central to everything and the owner was extremely helpful

Lots and lots of stairs to get to the apartment

Nothing. From the dirty dank and disgusting stairwell to the dirty flat. I don’t know where they got the pictures, but the actual flat does NOT look anything like the pictures!

Very dirty. Flat is at the top floor of the building. You have to climb through an absolutely disgusting stairwell and dog (and probably people) excrement all over the stairs. They claim to have air conditioning but did not

The location was perfect. The rooms were large with extremely comfortable beds. Good kitchen with all you need. A/C in the main room and fans in the bedrooms. Thomas and Thibaud met us with the keys and were extremely helpful, showing us how the appliances worked and places of interest nearby.

Maybe a few more toilet rolls and some soap but there is a shop very nearby.

location & spacious

shower pressure is a bit lower

very well located apartment, comfortable and well furnished with all the necessary basic supplies

the owner wanted to charge a fee for arrival after the check-in hour. He claimed he had sent a message with this information, but there was nothing on the site. This is not a correct or honest attitude towards clients and hospitality.

Good apartment, centrally located.

Only slightly negative things is the stairs - lots of them.

All good, we agreed on time to receive keys and got it from owner even though we've been a bit late. Apartments are in a very good location, spacious and equipped with everything you need.

It is on 4th floor and there's no elevator. Still 10/10 but I think it is worth mentioning.

Great location. Spacious apartment, all you need for a perfect stay. Easy check-in and out. Warranty paid back at check-out. Bordeaux is a very beautiful city to visit, a lot of restaurants and bars.

Nothing

The apartment looks exactly like in pictures. very nice and very clean! But the problem was with the guy who bring us the keys . He was very strange from the beginning , we give him the money for the deposit 500€ and he told us he will come in the departure day to give us back . We called him , we areanged a meeting At 8:00 because our train was At 9:00 in the morning . And one night before we go , the guy enterd in the house without calling us , without knocking At the door nothing !!! We was 2 girls !! And this it s not normal ! I was in the shower , my friend in the bedroom . And he entered in the house without any problems !! And His answer was that he wanted to give us back the money from the deposit and he Didn t call because he don t have my number ! And that s a lie . So if you are single girls evoid it !!! The man it s crazy !!

Perfect check-in and check out service. prompt responses via sms. very tastefully decorated flat in an ancient building. very clean and even free nespresso coffee.

location is very close to all the attractions, therefore you have to be aware that there is cartraffic noise.

Everything was as we hoped. The quality of the linens, beds, bathroom facilities were great. The kitchen was complete, but would have preferred better cooking tools, and wine opener. We have nothing negative to report, on the contrary, everything was as good or better than expected.