The hotel is situated in an excellent location right in the centre of historic Laguardia in Rioja Alavesa within the pedestrian-only town walls. Free parking is on the outer side but within easy walking distance. The staff were friendly, efficient and approachable. Mar on Reception was very helpful. Andrea, also on Reception, and particularly Diego went over and above to help my husband. He wasn't well and they made huge efforts to phone and organise for him to visit out of hours a doctor who came specially to the town clinic. Diego even took us there in his time off. The hotel itself is traditional in decor and the restaurant quite formal in appearance but the waiting staff were friendly. Breakfast offered good coffee and the usual choice of eggs cooked to order, cold meats, pastries and juice. There is a wine bar for drinks and pintxos in the cellar of the hotel and guests are offered on arrival a token for a free drink and pintxos one evening. There is also a welcoming bar and seating area in the front reception as well as tables outside. With no traffic the area is good for sitting with drinks or a meal enjoying the atmosphere and watching the passers-by. The rooms are large and traditional but the shower area is attractive, modern and clean with great water pressure. We had a room facing the covered inner courtyard which was very quiet and the bed very comfortable.

The dining room was comfortable but a little too formal. For the first evening we had booked to eat dinner but hadn't realised that we could have eaten outside which would have been preferable.

Excellent location, in a beautiful, unique setting. Staff were friendly and helpful and food in the restaurant was very good.

The room was cramped and very dark. It faced a small internal courtyard with no natural light and was painted dark blue. Some might find it quirky but we found it depressing.

Location, very helpful friendly staff, fabulous wine cave.

No natural light in bedroom. No opening windows as overlooked indoor courtyard.

The bedroom was amazing and the hotel itself beautiful and with amazing facilities.

Sometimes there was no one at reception.

very nice helping staff, good central location, quiet and clean room with very comfortable bed

nothing

Location in Laguardia was good; the breakfast.

Parking was OK, but no explanation given re: where to offload luggage, despite sending a request for information. No help offered when we arrived. It's fairly straightforward. Park your car in one of the car parks, work out the nearest entry gate, go back and get your car then park as close as you can (on the pavement worked for us) and unload. Then take the car back to the car park. The staff were not really interested. The restaurant was OK, but played music far too loud morning and evening. We stayed for 3 nights. You can see all there is to see in Laguardia in 90 minutes. It's OK as a base. Don't miss Logrono.

Staff helpfulness, gorgeous room, fab cellar, tasty breakfast, great location.

The underground wine cave was very nice.

The service was very bad. I sent an email before booking asking if they had vegetarian options for my husband and they said they had plenty and when we arrived they said we could have sliced tomatoes with onions… we were very hungry and couldn’t eat anything. And there was a used toothbrush in the sink of the room when we arrived.