location, friendly staff

Great location but very very small room and much.more tired than expected

Cleanliness and bigger room

Staff were lovely

Food not up to standard expected.

they were very accommodating when I amended my booking last minute

Big room. Very relaxing in the sofa's and arm chairs in the bar areas. Lovely steak meal.

The large double bed had a 'mound' going right down the middle. So it was a bit like sleeping in two single beds.

close to the town and walks

everything seemed ok for us

Location

Deluxe rooms are very very small and dated. Not very clean. Part of finger nail found on bedside cabinet. Very poor attitude of manager. Not worth the money. There are far better hotels in hay for more reasonable prices.

great location . lovely staff

we stayed for an evening meal on Saturday night - the food wasn’t great . The tomato soup tasted like a cheap tin of plum tomatoes had been puréed . The fish and chips had been fried in slightly off cooking fat (it tasted old -as if reused from earlier , or it had gone rancid ) . The whole downstairs kitchen corridor smelled of nasty cooking fat all evening . It was a shame because we had a perfectly nice meal on the Friday night.

Staff friendly and attentive.We had our pooch with us and she was very well looked after 😁. Nothing was to much trouble. Hotel comfy but tired. Puddings yummy.

Visited during a very cold w/e but Hotel too warm! Heating on full blast 24hrs ? The bill must be HUGE.Had to sleep with window fully open 🙁 Had one meal at hotel.Not that great. Not very warm, steak not very good quality for the price and steak & ale pie very disappointing.

the building was stunning, our room was lovely, very clean, lovely atmosphere.

evidently they were on reduced staffing levels which I understand but there were delays trying to find service at the bar or reception at different times BUT the staff there were all lovely and worth the wait!

Nice room, good location

Poor service at breakfast - slow, had to sit at a dirty table that nobody cleaned, forgot parts of the meal.

The Swan is in a perfect location for exploring Hay on Wye. The staff were lovely and helpful and the room was well fitted and smart as well as comfortable. Parking on site was an added bonus

We got two rooms right next to each other, great for us (family of four). Perfect location and the staff were very helpful and kind. Big bathrooms, comfy beds and we loved the little window seats :)

Friendly staff. Lovely ambience. Very clean. Great breakfast.

If I had to be picky, just the lack of power from the shower

The restaurant was very elegant and dinner was very good, particularly the steak.

The carpet looked ready for a clean.

Decided to stay in a hotel instead of a B&B and glad we did. Plenty of Parking - the main car par was full but a large overflow literally across the road). Staff were all very pleasant. The room was a good size with a bath and a dressing table (wife's requirement but often missing from accommodation). Beds were very comfortable. Just a few minutes walk to the centre of town. The hotel has a nice bar for a quick night cap drink. Highly recommended and would not hesitate to stay here again if in Hay again.

Nothing. Everything was fine.

room was clean , tidy & comfortable

the common areas were very tired

Good location for the town , pleasant garden and old fashioned atmosphere in a nice way. Helpful & friendly staff

nothing really