Everything

Keys

Fabulous central location with beautiful rooms. Arnaldo the door man was wonderful. Due to the problems below he became our personal valet!

This is not a 5 star hotel. The key to the room and lifts failed to work for all but the last few hours of our stay. The water was tepid most of the time. The toilet broke in the middle of the night. There is no bar. The selection of drinks is laughable. The staff whilst polite are on the whole cold. The restaurant is chaotic with tables left uncleared and they have no idea about efficient seating plans. It is ridiculously overpriced. Simply not worth the money at $300 per night. There are better options.

staff was wonderful. took excellent care of us. going above and beyond. location is perfect right in the plaza. so easy to get around. can walk everywhere

nothing. would highly recommend

beautiful hotel with excellent restaurant

Large very comfortable rooms with extra large bed. Very good fruits and basket of pastries at breakfast. The little touches - welcome chocolates, free cocktail, coffee maker, herbal teas etc - make all the difference.

Nothing

outstanding service, location, large comfortable rooms.

a little pricey for Ecuador..

the location of the hotel is exceptional, right in the heart of the city and within walking distance to a number of great restaurants. the breakfast was amazing with freshly cut fruit, eggs, toast etc.... and the staff especially Jorge went above and beyond to accommodate our every request

IOn one of the evenings there was a private party on the roof top, which just so happened to be above our room and we were kept awake by the deafening noise and stomping of the attendees, the problem was professionally resolved!!!

uniqueness of the hotel and its location

very stylish and beautiful

the jacuzzi fits 2 people which is great, and the decor of the bedroom and the hotel in general is beautiful

breakfast was not great quality and there were no menu. Besides, the staff could not speak English… the bed mattress is rather hard, I guess it depends on personal tastes.

Beautiful hotel. Impeccable service.

Great service. The staff was nice and very helpfuk. The location is excellent to visit the centro historico

The WiFi was slow

Everything! Starting with the old world elegance and charm to the superb location in the Old Town and the fantastic staff and customer service as well as the delicious restaurants and very comfortable and nicely appointed guest rooms.

literally nothing.

Excellent staff who even remembered our names. They also assisted with baggage transfer between hotels and with dinner reservations. All requests were met with a smile and accommodated. Room was extremely spacious and the view of the plaza was excellent - never got tired of looking out of the window each morning, noon, and evening. The windows kept the sounds of the plaza at bay and we heard very little if anything at all. We always opened the windows to hear the church bells toll. Note that during the evening, the plaza was totally empty! Robes were fluffy and bed comforter was heavenly. Breakfast was gratis and paid lunch was fantastic! Great restaurant from which to watch people.

Only one problem was the tap/tub water was light brown. Although we were aware that tap water was not potable (and ample bottled water was supplied) we really could not see the true clarity at the sink or shower, until we filled the jacuzzi to take a tub bath. The volume of water clearly showed the impurities. Be sure to look before you leap.

beautiful property in the middle of the historic district

street in front not always open but I wasn’t informed. notify of arrival and be met at corner. otherwise carry your own luggage.

Location was great! Service a bit slow.