ممتاز الموظفون مميزون في تعاملهم المطعم ممتاز ومرضي جدا

لا شيء

The Name Best Western, that's what I like. And to an extent a solitary single point star for the lady at the reception. She probably was the only person who attempted to make the stay worthwhile, however there were too many flaws.

Too many things to count for.... 1) Dark, narrow & shabby hallway. While I was going for my room for the 1st time, I was greeted by house keeping cart & there was not enough room for both of us to cross with my luggage. 2) Old room, Old flooring. 3) Lack of Basic utilities like having a Kettle in the room. Forget the kettle, I had to call housekeeping 3 times to get a spoon & glass. I also received a tantrum that to get these, I need to order room service 4) Broken Shower. It was so bad that water kept on spraying in the entire bathroom. Their house keeping is pathetic, it's like they are advised not to do anything. They didn't even refill the shower gel bottle which to start with was so tiny so 2nd day you need a refill for sure. They will keep back the used bottle which for the matter I had already thrown, and keep it back in the same way like they do for new ones. You will only realize the scam when you go for bath and will be aghast that how can a hotel do this to you. 5) No customer support. When you call them it feels like you are asking for a favour rather than some service. My Laundry was returned to me after I made several calls. No one bothers to call back and you have to keep calling because you understand that your work won't be done if you don't intervene. 6) It's a service apartment and hotel combined with just 2 elevators, you always wait an eternity to go down. 7) Breakfast: okayish nothing worth mentioning. All in all, I hated it being there and will NEVER come again to this HOTEL.

location

many mosqueto at lobby

Good breckie!! everything was good clean and Staff were prompt spoke English with a smile 😊

Would recommend and not breaking budget .

I like everything from the good service, the facilities good except the sauna are currently under repair. the breakfast is good , and is in a strategic location.

it's rather difficult to find good halal food around it. I happen to be a Muslim.

The staff at the hotel are amazing! Really helpful and kind. They even stored our bags for us when we went to the 1000 islands on our last day. Really great rooms, super comfortable and clean. Great breakfast with lots of variety - very tasty soto ayam.

Not the fault of the hotel, but there's not many places to walk to for dinner in the evening

Everything about the hotel is beautiful and the staff is very friendly

nothing

i like the bed and the service from the hotel staff