Beautiful room Beautiful food and lovely staff

No breakfast included in price

Room was great, so was the restaurant and bar and the staff within. We stayed two nights and ate in the restaurant both nights.

Road noise was significant, although two sets of double glazed windows helped. However when it got hot there was no cooling in the room apart form opening the windows and letting the noise in. Also the in-room wifi was pathetic. Worked nicely downstairs so it must of been an issue with our room in particular. Needs a booster in there I think.

The Restaurant

The reception was a bit rough as there was no one at the reception and there was no response to our ringing. We were briefed on this in a not so friendly tone. The staff in the restaurant, on the other hand, were very friendly, It was not possible to have breakfast before 8.30 am, unfortunately. While the hotel made such an anonymous impression on us, it was also partly renovated and the price-performance ratio was not quite right.

The bar, loung and restaurant are nicely decorated and modern. Staff were friendly and helpful.

I stayed in room 214. Breakfast is only served from 830am onwards which is muct too late for service to begin. That schedule does not meet business needs. I typically expect breakfast to be available from 700 or at least 730am. I was checking out at 8am for a business meeting locally and was unable to avail of my paid breakfast. The rooms appear good at first glance but do show signs of wear and tear and insufficient detailed cleaning. ( Tile grout & silicon sealant grubby, upholstery & carpet stained, window latches loose not functioning correctly, clothes iron stained and unusable, Tiles missing and loose in bathroom ( under sink ) , paint damaged, chipped, stained, stair carpet not properly vacuumed )

Easy to get to on transit line. Prompt service from staff. Able to adjust room temperature, spacious, quaint feel to the Inn. Had all the amenities like at home. Attached to the restaurant for easy access and were able to meet with friends there for a pint and a chat.

Our TV remote malfunctioned. There was no staff available in the evening to assist. We wrote a note explaining the issue. Instructions were left for us, however it was determined that indeed the remote wasn't working. The staff member then replaced it right away.

Friendly place

Staff was friendly.

The surfaces were worn (carpet, upholstered chair in room). Bathroom tile had dirty appearance (shower was moldy).

Very beautiful and clean room.

Slightly smell from the below restaurant's kitchen in the room. Location far from city center, you need bus to go there.

Location was excellent.

Very noisy, could hear people next door, paper-thin walls resulting in no sleep. Bathroom very outdated, stale water smell, sink was leaking badly and damaged some items, Bed was small, not considered a Deluxe Room. Poor value for money, very disappointing.

great bar and restaurant attached free parting on site

nothing

Comfortable if unspectacular hotel close enough to the city center with decor that feels pretty old fashioned. But everything was clean and the beds were very comfortable, but I would expect a bit more for the price I paid, although granted it may have been a bit higher because of the Christmas holidays. All in all a nice stay in Galway.

Clean ,spacious room, close to shops

the staff where excellent. friendly and helpful. Emily on reception, Sean in the bar, & the bar manager/receptionist on the first night of my stay. I didn’t catch her name.

room was directly above the smoking area of pub so was noisey at times

The room was spacious and clean, if a bit worn. The housekeeping service was attentive and gave us fresh supplies even when we did not have the room serviced. The staff was very friendly but the reception was understaffed. The breakfast was very good ( the orange juice was excellent ). The location was a bit far from city center but walkable. The wifi connection was very poor in the room and frequently dropped. We would likely try to stay somewhere closer if we visited Galway again, but were satisfied with the experience.

Excellent breakfast

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