Conforto

Não tenho do q reclamar

Equipe da cozinha, muito boa e simpáticas, assim como o recepcionista da noite.

Propaganda enganosa, me direcionaram para um quarto q era mais um depósito com uma micro janela, doque um qto. Como eu não aceitei, disponibilizaram outro um pouco melhor, mesmo assim, inferior ao q paguei. Alegou q não tinha mais disponibilidade, o q não era verdade pois no dia seguinte eu vi quarto maior c varanda, cfe eu paguei, vazio. A piscina não tem nem 1m de profundidade. Fotos enganosas.

Very frustrating. I booked a more luxurious room several months in advance, and a few days later the hotel's staff contacted me informing the room I booked had no view (the window faced a wall). They offered to send me pictures of a simpler room with a view, but then disappeared. Also, they alarmed me by saying I rented a "loft", because I did not understand what they meant by that. Despite my requests for more information, they refused to continue speaking through Booking.com and asked me to contact them via WhatsApp. I reached to them a dozen times at least, and was ignored. I could see they read my messages asking for information, and that they decided to ignore me. Despite reserving a room and contacting them months in advance, in the end I had to stay in the room with a view to a wall. There are cheaper alternatives in Jericoacoara, and I booked with them in first place because I expected more comfort and assistance. What I found in reality is the opposite of that. While in person their staff is polite and attentive, to me their lack of communication reads bad service. We did not get the room we expected, and this ruined our stay.

falta de placa do nome de hotel.