Friendly and helpful receptionist. Thank you.

Good size family room

Not enough signage in regards to getting into the pool area. Felt strange walking through the restaurant to access pool. Would have liked a toaster in the room too.

Staff were friendly.

Poor value for money in comparison. $5 tray service fee for room service. Building and room outdated.

Great staff, very clean and great location

N/A

Location, pool, customer service

Pillows too soft, car park expensive

Great location with an amazing view. Staff were very friendly and accomodating.

Kids were disappointed that the hot tub was cold a couple of times.

Great location. Staff were friendly and helpful. Bed was very comfortable. Overall a pleasant stay and I would recommend this hotel if you are visiting Geelong.

Rooms needed a little extra amenities like microwave.

Location cleanliness

The room temperature. Pay for parking.

Our room was very clean. Beds were beautiful and comfy, shower was perfect. Kids loved the pool, and coffee from the bar was good.

Nothing

The staff were friendly and welcoming though it was overcast and raining on our arrival. The room was well furnished with comfortable firm bed and couch and coffee table. The area was large and roomie , the ensuite was clean with fresh towels and a shower bath tub arrangement . The breakfast was comprehensive , tasty , incuded in price and the staff helful and pleasant . The hotel surrounds felt welcoming and pops of art with wood overtones that created a calm enterance . The car park was at the back and the only trouble we had was that the car number was entered with one wrong letter so we used the intercom to exit the carpark until it was worked out that it was the wrong number, All thngs considered it was a very calm relaxing stay in comfort with an interesting view of the city .

As mentioned the carpark exit caused problems until the correct letter was enterted. The hotel was further from the area we were visiting than expected but as we were driving it just took a little longer .

Pillows weren’t comfortable; all other facilities were finely

Pillows

good buffet other than coffee machine not operating. good location.

cleanliness was not to standard, the shower supplies had not been serviced and the bathroom had not had a deep clean in quite some time. Our room was serviced while we left and no bed was made, only towels were replaced, the bag in bin was replaced but the full used rubbish bag was left sitting on top of the desk. parking is quite expensive and not included in accommodation. There was also loud banging through the night that sounded like doors slamming but seemed to be consistent throughout the three nights we stayed.

The location was great. The pool area was good. The staff were very friendly and helpful

The beds were way too soft for my liking, but ok. On arrival we waited for luggage trolly, they couldn’t find but did get us a kitchen trolly. We were a family of 3 and only had 2 towels, and one had a stain. The floor towel and hand towel were hanging so we wonder if none of these were clean or replaced after previous people. We did get get fresh towels immediately so that was fantastic. Didn’t like the bathroom, extremely confined and I did think I booked a room with a bath but the checked and it was shower or bath not both. The hotel was super busy, so maybe some of the issues related to this. Would still stay agin.

The staff

Location to shops and venues

No control over room temperature was quite hot at times and beds were too soft for me.

The room was very comfortable and well equipped. The chairs were comfortable and the room a good size. The staff were friendly and helpful. The breakfast was delicious.

The menu in the restaurant didnt appeal and seemed quite pricey.

Room…..very spacious Bed - SO comfortable Breakfast…….everything you wanted.

bed

no tv remote no room instructions

Staff were friendly

The traffic room I could hear from my room prevented me from sleeping. This was especially disappointing as I had specifically requested a quiet room. The bathroom was tiny and uncomfortable. The bed was awful. Was like sleeping on a trampoline. The breakfast buffet was very ordinary given the price.

friendly staff, spacious rooms, clean, central

nil

Good variety Good location and easy to find.

Room at end of corridor - lots of noise which could be easily heard from inside room.

location

bar hours staff not particularly helpful was a full house and couldn’t even open the bar

Comfortable room pleasant staff at reception and dining Great location next to medical services- The purpose of our visit.

A large bump (tree root) at entrance to carpark

Buffet breakfast in the morning in the restaurant in the foyer. Extremely helpful staff. Cleanliness of room. Extremely quiet, could not hear other hotel guests. Lovely hot showers.

Price of buffet breakfast.