From the moment we arrived the staff (Freddy and Lena on reception) were really friendly and professional. Our friends and ourselves got a free upgrade to a deluxe suite which was fantastic. Kamil in the restaurant and bar was really knowledgeable and the service was second to none. The food was fantastic cooked by Carlos. Also Debbie from housekeeping was really helpful and propt when I needed another towel.

Location, room facilities, breakfast,

Nothing

Well appointed hotel in easy reach of the Montpellier district. Very comfortable beds.

Woken in the early hours by a brief fire alarm , though no evacuation necessary. My full breakfast was cooling a little by the time it was served, waiting for my husband's eggs to be prepared.

Really stylish hotel in a wonderful part of town.

Nothing

we had to set the breakfast back as it was all over cooked

the breakfast

mal maisonne in great area of Cheltenham,impressive building,private parking lovely staff great facilities,superb room

nothing to dislike

perfect location close to restaurants and bars, large club room, fabulous breakfast, easily accessible

nothing

Very good stay. Staff very helpful and courteous. Breakfast good - there were lots of options and good service from the waitress. Great location.

As it should have been

Dinner was a let down. We expected to really like the food but it was only average

good breakfast

room very very small I didn’t like the bathroom

Reception staff are really helpful and friendly Breakfast choice was excellent Great evening meal Great location I asked for a birthday balloon which hotel provided so thank you option to offer upgrade on room

N/a - Price did seem to go up from last stay

location

lighting in the signature suite. And the decor was a bit scruffy.

Excellent, friendly staff. Superb location, really good sized and comfortable room.

Room was a little dark, not a problem really but apparently made for trickier make up application!

Great location and beautiful building with nice clean rooms with great facilities.

Room could have been bigger for the price

Service, location, comfy beds

Mildew shower

The room was tastefully decorated, spacious and quiet. The shower was amazing, I could have stood there for hours! The breakfast was to die for, definitely one of the best I've ever tasted. Check in and parking was easy. The location was perfect for us and close to some lovely restaurants and bars without being in a noisy location.

Can't think of anything!