Excellent location, facilities and amazing attention from all staff.

Everything, ambiance, food and amazing staff.

None

Location

Curtains very poor and no blackouts and balcony light very bright and no way of switching it off from the room.We didn't sleep well because the light disturbed us a lot.Marriot need to put blackouts or allow guests to switch off balcony lights from the room

The variety of menu available was exemplary and worth the value.

Nothing

Room service was an issue. It was either late or hard to place. Otherwise the staff were lovely and the pleasantries were consistent.

Late room service

Wonderful staff

Nothing

Our stay was wonderful at this hotel. The staff, food and rooms were great. My whole family would definitely stay there again when in Rwanda.

Our room was cleaned once. We however were in and out of the room often so this was not their fault and they cleaned it any time we requested this.

Was comfortable

They cancelled our reservation without any notification. Even on Booking our reservation remained confirmed even though it was cancelled. When we arrived for the booking proccess it was late and they would not uncancell the reservation. We had no choice but to rebook at a higher price since there was no where else we could really go at that hour.