Sharming, little hotel with 6 rooms. Friendly and serviceminded owners. Very good breakfast that was served on a plate. Little bit different from day to day. Clean rooms, and fresh towels every day. The location was great. Near city center.

Maybe a watercooker in the room so you could make a cup og tea or coffee.

Super charming place, antique style. The room was big enough, bathroom had enough shelf space to put down clothes and toiletries. Bed was comfy, the pillows were soft and fluffy, big enough for good support. There was a wardrobe, a beautiful desk and an armchair, and free wi-fi, all you need. Everything was clean. The breakfast was simple but very tasty, a bun with several different toppings and egg or tomato, and lovely skyr with granola, juice and coffee/tea. The hosts were friendly, chatty, told some fun jokes and good bits of trivia about Iceland. Located very close to the city centre, very close to a bus stop, and totally walkable distance from bus terminal.

It would be nice if there was separate shampoo and conditioner in the shower, but the soap was fine. The bed was a little short for a person over 180cm but it worked. The doors and locks were a bit loud.

I had an amazing stay at the hotel!! The hosts are great! Always happy to help if you have questions. They really made me feel like home. The hotel rooms are lovely too. They are beautifully decorated, there is a lot of space and the beds are very comfortabele! I will be back for sure!!

Staff were super lovely and offered a wealth of knowledge about all of Iceland. Location was great and free parking readily available on the street. We loved our stay! Some other reviews point out that they didn’t like that this is a B&B and the owners have some more rules vs a standard hotel. In our experience the staff were very accommodating and available.

The hotel was very well placed for the shops, bars and restaurants of central Reykjavik. We only had a short walk to them. The room size was great, beds were very comfortable and the staff were so friendly and helpful. Good value. Hotel very clean and felt cosy.

No allocated parking, but we got a space each time outside. Breakfast was good, but repetitive over the 3 mornings. The rooms and hotel had no refreshments, we had to go out for them to local supermarket (5 mins way), would have been nice to have had a kettle/tea/coffee in room.

Good location, unique and beautiful rooms, the best hosts! Very quiet. Chocolate on the pillow every evening :)

Lovely little hotel with lovely owners who happily share their knowledge about Reykjavik and Iceland. The rooms are very charming and clean, the hotel it located just a few steps from Hlemmur, one of the two big bus stations in Reykjavik from where you can easily get wherever you want. When you follow Laugavegur east from the hotel, you get to the shopping area of the capital. All in all a great place to stay, the only small drawback being the location, which isn't in the inner centre of the city, but some 15 minutes walk away. Will happily come again.

The rooms were very clean and the interior design was nice. Friendly staff.

You'll be dependent on the staff to get in and out of the hotel. The best part of a hotel stay to me (and probably many others) is the buffet breakfast, which they don't provide. They generally offer little flexibility regarding dietary restrictions or preferences. Had I known how the breakfast was, I would have booked a different place instead. With the price and the reviews, I expected the property to be the same level as other hotels in the same area, but unfortunately my expectations weren't met.

The owner provide a simple breakfast good enough for start the day.

We liked the comfortable bed, clean room and regular laundry change. We like the continental breakfast which kept you going for most of the day. We parked our hire car outside the hotel on the street as this is free.

The sulphur smell from the water but you do get used to it and if you let the water run it will disappear.

Excellent breakfast. Very good location. Very clean. Very comfortable beds.

Manager was snide. No minifridge available. No ice or means of refridgeration. Would not allow us to place our cold packs in hotel's freezer He was very rigid. Assistant was great. He was very helpful in suggesting places to go, restaurants, and ways to navigate the city and tours. Opposite of manager

The hotel public areas and our room were beautifully and tastefully furnished. The bathroom looked like it has just been remodeled: stunning! It was great to have a separate sitting area with desk and table as we flew home from Reykjavik and had much reorganizing of luggage our last night at the hotel. The breakfast was presented on a tray with a variety of delicious goodies including crunchy addition to generous yogurt. Our host was engaging, helpful in his suggestion for how to spend our last few hours in the area before heading to the airport, and very helpful having taken our suitcases by hand to our second (we'd consider it third) floor room. The bed was wonderfully comfortable. The location allowed us to walk everywhere. Parking was free on the street in front of the hotel. We had expected street parking to be fully occupied and we would need a public garage. Thank you for a great stay.

A bit of choice at breakfast that could be made the night before would be awesome such as a different juice for those of us who favor reduced-acid foods, etc. Alternatively, I could have mentioned this at check-in. Tea availability outside breakfast hours, perhaps with a biscuit, would have been a nice addition.

They made everything they could perfect Details like chocolate on your pillow Notes at breakfast regarding the weather etc Highly recommended

Nothing

Nice and clean room. Very good location, very close to several bus stops (where tours start) and the main street with shops, restaurants etc. Nice breakfast. Great staff - very friendly and helpful, gave me advice about places to visit, food to try, shared information about Iceland etc.

Only the location is decent to the main downtown places.

DONT STAY HERE NO MATTER WHAT. Spoke to the police as well. the manager is the worst ever. He was very rude and sarcastic all the time. He barged into our room and threatened us because we were 5 mins late for check out. He almost came to hit my lady. He refused to leave the room. Horrible horrible manager. Please don't stay here as you would need to leave keys with them whenever you go out. Unprofessional to the core and doesn't know how to treat tourists. There are plenty of better hotels. Skip this!

The hotel was immaculate, super clean and all the furniture was shining. our room was cleaned daily, our towels were changed daily, at the end of the day we got a chocolate on our pillows… lovely place. so many beautiful and thoughtful details. The hotel was quiet and walking distance from everywhere. There were super good restaurant just steps from the hotel.

We couldn’t storage our luggage earlier than checking time, but I think it’s a common thing in Reykjavik.

Close to city centre and a few minutes to bus stop for tour pick up point. Room was very clean and the hosts very helpful. Breakfast was filling and the bed super comfortable. Wifi was quick, bathroom was clean and the Icelandic mineral shower nice and hot.Best 2 🌟 hotel we've stayed in.

Not really anything that stands out. The slight sulphur smell from the shower didn't bother us and was explained on arrival by the hosts as its naturally heated from geothermal activity. This was similar when we stayed in New Zealand at Rotarua

Such a lovely hotel! The room and hotel was beautiful and the breakfast was delicious. The owners were super helpful with offering guidance and advice to make my holiday extra comfortable. I can’t recommend enough!

Nothing

The Hotel Phoenix was our last place (and favorite) of stay during our month long journey through Scandinavia and Iceland. It came after a Viking Ocean Cruise and stays at Hilton's in Stockholm and Helsinki. We had the best experience as the hotel owners treated us in a special way and helped guide us during our time in Reykjavik. Of course, the breakfast was over the top and the location provided us quick access to the downtown happenings as well as the bus stop for our Golden Circle and South Coast tours.

Nothing. It was all good.

Room with "sitting area" (although only one chair) made the room look bigger.

Excellent location. Very close to downtown and excursions pickup bus stop.

No storage room and no early checkin.

Very clean, comfortable, staff is very helpful and kind. It's very close to everything downtown. Would stay there again!!

The room was very quiet, bed was comfortable, everything was very clean and the hotel smelled nice and fresh. The staff was extremely service minded and was keen on helping, answering questions and suggesting great restaurants. I had a great and relaxing stay here. The breakfast platter was fresh and kept me energetic through the day.

I would have liked a kettle in the room.

The hotel is exceptional, located near the main street and bus stops, the environment is amazing, the breakfast fabulous with fresh bread every morning, skyr, juice, cold cuts, cheese, even boiled eggs. The room is very spacious, clean, beautifully decorated and with amazingly comfortable bed. The gentlemen at the reception are the best you could imagine: very helpful, kind, always smiling and with a good sense of humor. It was a treat to stay there. Highly recommend!