We had a great experience. Everything was nice and clean, friendly staff and quality food. During evenings there were a number of activities. I'd definitely recommend this option, it's a good choice for its money

Amazing place the food was very good every day difrent food you can find all day and night somthing to eat

The staff, facilities, quality and quantity of food and drinks...so much to like! Was a great experience and we will likely visit again.

The beach is a little too narrow for a hotel of this size, and the loud and tasteless music from the nearby water sports company vehicles make it a bit unpleasant to be on the beach.

The place is so green and very well taken care of you dont really feel it is a bit small. Most of the staff are really efficient and friendly. Guest relationship manager Elis hanım is an amazing person with great professional qualities. We requested a room in a quiet part of the hotel a couple of weeks in advance and we got a really nice one. The beach is clean. Sun beds are always enough, but if you want one in the front row you need to wake up early. Security of the hotel work perfectly. At first we were slightly worried about staying in the ground floor room facing the mountains, but we saw with our own eyes how quick the guards were there. A group of boys were playing outside the hotel and their ball got right next to our balcony. One of the boys jumped over the fence to get the ball, but he did not have time to jump back as 2 security guys were already thereto check on what was going on. Snack bar, waffles and sandwiches place that opens in the afternoon and all bars are great. Seafood night and Turkish night were good in the main restaurant were good. Sushi are there daily.

Lunches and non-themed dinners at the main restaurant did not meet our expectations. We read a lot of praising comments about food left by last year's guests, but this year the standards got definitely lower. If you are not there at the start of lunch/dinner you risk to find some plates of main courses empty or have to wait in line for grills. We ended up eating in the snack bar and waffles place instead of having lunch in the main restaurant due to disappointing experience. Some senior restaurant staff members need more training in terms of how to deal with a 5* hotel guests, in particular the one with dark red lipstick greeting guests at the entrance. Some manners, respect and professional behaviour would add to her profile. Waiters in the main restaurant are super nice to those guests who speak German compared to others, the difference in treatment is clearly seen which should not happen in a 5* hotel. End of the day we all pay the same amount of money and so, there should be no difference in attitude to guests of other nationalities. The volume of the music of the night shows is deafening! Just awful! We could not watch any show because the volume of the music was unbearable. The management needs to do something about it.

This is one of the best Ultra All Inclusive resorts I’ve been to. The food , facilities , beaches, aqua park , rooms were all of the best quality. There were a variety of options for all picky eaters, and it was tasty.

Better care should be taken in the kitchen with regard to nut allergies - a walnut was found in a cheese sandwich, that could have had serious consequences for my kid who has severe allergies to nuts. However, we took it up with the manager and he alerted the staff.

All inclusive resort and activities every night.

The room and bathroom are smaller than in the pictures. Expected the indoor pool to be heated. Way too many cats on the property.

The kids club and showtime each night were the best. Veronica in specific and Melanie from kids club were very nice and super energetic and dedicated person for doing their jobs. The housekeeping ladies were very welcoming, smiling at all times and very nice. The food options were great. Especailly the Turkish Night offerings were the best for dinner. The restaurant crew was exceptionally hardworking. Cleanliness was top notch and the whole team was extremely dedicated to keep the property clean and pristine.

The bed for adult and the bunk bed for kids were very hard and not spine friendly. The kids bunk bed was quite small on the width and was looking like a sofa turned into a bed. Even the sofa in the room was not comfy and was extremely hard to sit on. There were probably 2-3 employeee who knew how to speak English. We had a hard time talking to many of the employees when placing requests. We didn't have the option to turn on the AC or fan in the room as all rooms were centrally controlled and the Heat was on. After calling reception, we had a technician coming to our room but even he couldn't fix the heat or turn on the fan. Front desk said they can't provide the standing fan. Due to hard bed and no circulation of air in room, our sleep was disturbed. Opening the window didn't help because it turned noisy. Highly recommend hotel to have some standalone fans available and keep the fan/AC options on during the month of April and forward. There was no dedicated spot for smokers and people were smoking all around in open areas. This was not kids friendly situation. Lastly, we requested the front desk to give us 1-2 hours extra for late check out since our flight was at 7pm. But the man on phone said we have to pay 10 euros extra per hour if we want to stay longer. After spending 5 nights and 6 days at the hotel, we didn't expect that hotel management would not offer us complimentary late check out even for 1 hours. There was no shuttle service by the hotel to Airport either.

cool