Staff were very helpful. Ricardo helped me book several trips to Bora Bora and Baru. Breakfast was great. At check in we were upgraded to a room on higher floor and ocean view.

Bathroom was not clean. Slightly away from Centro.

La piscine Le petit-déjeuner très varié La vue

Quelques éléments un peu vieillissants dans la chambre

Location was perfect. Breakfast has a lot of choice. Great pool, that had sun most of the day. Nice staff

Doing construction by the pool, noisy. Room had a bit of a musty smell

The thing I loved the most about the property was the location and the friendliness of most of the staff that we encountered.

The beds were VERY UNCOMFORTABLE. I woke up in a lot of pain after sleeping on it.

I loved the people and the attention given to us by the staff and even those outside the resort. The quality of food was very good and the overall atmosphere was very good. I speak little Spanish, but it does go a long way. I am in Colombia, not America, so I forced myself to learn the language with the help of Google Translate. However, the Colombia’s there made the effort to speak English and made the effort of going above and beyond. I will certainly visit IHG Intercontinental again with my family, as I have made many friends at the hotel with the staff. The staff were kind, but Incan understand why some visitors would call them “unfriendly”. Many tourists come from all over the country and I have seen how “some” Americans would speak to the staff and it really disappointed me. I have seen a lot of Europeans their, as well. Also speaking to the natives very harshly. Kindness goes a very long way, and it’s free. Sometimes, better than a tip. The staff there do things with kindness as I noticed. If you’re wondering to go or not, I’d say do it.

At the IHG, there’s a beach but it’s run by vendors that overwhelm you with items. It becomes bothersome after a while, but that’s how they make their money. Colombia, Cartagena is beautiful but you will notice poverty in some locations and even in front of the hotel. Like everywhere in most countries, but even though you see the poverty, you’ll see happy faces. I added pictures of some of the vendors grouping together trying to sell some merchandise on the beach.

The hotel was just superb! Very clean and the staff hospitable and very helpful especially the guys on street level helping translate to the taxi drivers. The pool area is beautiful. Room was beautiful and comfortable! Housekeeping did a great job every day. Location was perfect as well. Alot of good restaurants and shopping around it. All walking distance. Not a far drove from walled city. And I love the touchless elevator button!!!

I wish there was a fan in the bathroom. And could use more waiters in the pool area or have them more attentive. Had to wait and flag them down for a drink every time.

Pool and the view were fantastic. Proximity to the beach and easy to get to attractions.

Very touristy area and everything was super expensive. AC in our room was not cooling the room adequately during the day although at night it worked fine.

Very comfortable room, great location, the pool was amazing, breakfast was amazing, the pool bar was great too. I'd recommend and would stay there again. 10 out of 10

The smell of gasoline on the beach from all the jet skis. Has nothing to do with the hotel but still annoying.

Breakfast and the gym was really nice. The location was wonderful and I paid extra for a ocean view with a king size bed, the room was nice.

Unfortunately they were upgrading the pool area so the construction limited some of the area accessible to guests and the workers were there everyday except Sunday so that was not the best situation. Overall the pool was nice.

Location, Food

Amenities and breakfast

room service

The location was great

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