Great

Great

Size of the room & bath room

The staffs/service: Queuing for check in for almost 20 minutes due to limited staff. Check in time slow. After got the room card it didn't work for the lift, had to go very up and down again to reception to change the cards. Arrived at the reception again had to wait for another 20 minutes because almost every one in the line had key problem. Meanwhile my luggage came back down because nobody in the room yet. When finally almost an hour to get into the room, I had to wait my luggage for a long time. Trying to call bell boy/front desk no body picked up. As I almost to go down again the luggage arrived. The reception was obviously overstressed and become unfriendly. The staffs at the restaurant were also 'flat'. You get the sense of 'let's get over it quickly'. No friendliness. The room is very dark and gloomy. The floor at the corridor and lift area was uneven and covered by carpet. If you are not careful you might stumbled. There are 4 lifts but VERY sloooww. In the room: the paint is outdated, the furniture pilled out, and limited amenities. I stayed a night before in Aston Solo with Rp. 300.000 less for the room. It's service, the friendliness of the staffs, the cleanness of the whole area is much better than Grand Mercure. Location is far from the business district area (but to be fair, I knew it in advance). I definitely will not stay here again and will not recommend this hotel.

tried use bath tab, water is brown….

the staff was excellent helpful pleased to serve, clean hotel , big room ,

on restaurant breakfast dood was far apart,, elevators slow

Great breakfast. Clean and spacious room. Nice bathroom. We were on the 18th floor and the view over the city was amazing.

No hot water in our shower. TV channels were fuzzy.