This house was perfect for our group. We loved that all the bedrooms had a private bathroom. The maid service made the stay extra enjoyable. It was hot in the main areas without air conditioning but our group managed it fine. The bedrooms are very well air conditioned. The location was perfect. ***Warning Catering with Valerie*** She cancelled our catering 3 days prior to arrival because I was upset that she wanted me to pay for catering for 3,4,5 year old children who I knew were not going to eat what we ordered. She said "I was lucky she was only going to charge me half price. Usually she charges full price." I said if I am paying for them I want the food that is left over because I know they are not going to eat it. Apparently this didn't sit well with her and she cancelled 3 days before we arrived, even though I had paid in full. It was so disappointing and so poorly handled! Don't trust her!!! Fortunately, PA Catering was able to step in and supply us with great food. We loved the quesadillas and the Mayan Luau. Other than Valerie, our stay was amazing!

My family rented both villas at the same time. The arrangement was ideal. Both villas are simply spectacular. They are luxurious, spacious, spotless, and extremely well kept. Both kitchens are fully equipped and every need addressed. There are enough common areas so that a large family like mine could congregate comfortably together for family events, and still enjoy separate sleeping arrangements and privacy. The setting is truly beautiful, and both pools are comfortable and spotlessly maintained. Each villa has a rooftop area that is ideal for evening drinks, or watching sunrises and/or sunsets. The villas are located near the heart of Puerto Aventuras, within a very short walking distance to all of its amenities (restaurants, etc.). Lars and Lorraine were very gracious hosts, and flexible when a few unexpected challenges occurred with our group. They also provide connections to an excellent catering service that is first rate. We enjoyed several of their events, at the villas, including a tequila tasting and a gourmet dinner, that were both just wonderful. We would certainly return and I heartily recommend the villas, separately or together, to anyone looking for a wonderful vacation setting in lovely Puerto Aventuras.

Our stay here started out great. The house is beautiful, the location in Puerto Aventuras is ideal, the housekeeping staff is awesome and the house manager is responsive. An important thing to note is that while the VRBO amenity listing notes there is only AC in the bedrooms, we did not anticipate how hot the common areas would be at this time of year- July. At times it was sweltering and unbearable. As we were here for a family vacation, this made spending time together in the house challenging. We were sweating nonstop as the temperature was in the high 80s and 90s and there was little wind. The real problem however happened midway through our trip. On Wednesday evening around 5pm the power went out throughout all of PA. It lasted until the next morning, precisely at 1:40 am. After a long hot sticky Wednesday at Xcaret, our large group (which included many small children) returned home to find 2 pitch black houses, with no power or running water. Anxious, we reached out to the house manager and property owner. Others in our group began seeking out information from neighbors. We were only able to communicate with the house manager via WhatsApp messenger. She told us where to find flashlights and candles, gave us recommendations like, “use the pool water to flush the toilets”, but didn’t offer recommendations about alternative accommodations despite us sharing that we had very young children in our group who were very anxious and a couple who were getting sick. What we found most egregious however is that the house owner, who was also on the same WhatsApp thread never said a word. He did not offer recommendations on alternative lodging while this emergency persisted. Nor did he issue an apology, a condolence message or express any empathy. We could see that he was reading every message (WhatsApp’s read function), yet when we called him (4 times) he did not pick up. Our frustration lies in both how this emergency was handled and the fact that it could have been avoided. Many other homeowners in PA have generators. We were surprised to hear from neighbors that these overnight power outages are not unusual. One neighbor mentioned that the last one happened 3 weeks prior. Nowhere on VRBO are power outages and the associated loss of running water listed as a risk that guests need to be aware of when booking these homes. They acted as if prolonged power and water outages like these are regular occurrences that guests should just deal with.

This was our first time at this property and it will not be our last. Perfect overall location for this part of Mexico House was top notch Thanks Lars and Loraine We will be back !!!

This was our first time at this property and it will not be our last. Perfect overall location for this part of Mexico House was top notch Thanks Lars and Loraine We will be back !!!

This was a magical property. We couldn’t have chosen a better destination. Lorraine, Lars and Valerie were excellent hosts from beginning to end. The pictures you see were exactly how it was. There were17 people in our family staying in the 2 villas Sarita and Miramar. There was plenty of room and the pools were both enjoyed to the max. A lot of planning was done so we enjoyed many meals by Valerie and her staff and all were excellent. We did enjoy some meals at the local restaurants which were also great. We all felt so safe in this community and hope to go back to visit again. Thank you!!!

This was a magical property. We couldn’t have chosen a better destination. Lorraine, Lars and Valerie were excellent hosts from beginning to end. The pictures you see were exactly how it was. There were17 people in our family staying in the 2 villas Sarita and Miramar. There was plenty of room and the pools were both enjoyed to the max. A lot of planning was done so we enjoyed many meals by Valerie and her staff and all were excellent. We did enjoy some meals at the local restaurants which were also great. We all felt so safe in this community and hope to go back to visit again. Thank you!!!

Let me start off by saying that the properties were amazing and the location was fantastic. We were centrally located for what we had planned. The entire compound if you will, was quiet and felt very safe. I will however put these small negatives out there. First, Lars (owner) met us on the first day and was very helpful with information for the area and the complex. He was very nice and we spent about an hour and a half together as he showed the houses to us. He explained the house rules and the expected tip rates for the staff. Here lies the first problem, the maids do not police up the pool areas and we had to make sure that all dishes were put into the kitchen. This was not a big deal due to we are not those types that make a huge mess but if you have a late night and leave bottles or cans outside they will not pick up after you. We were instructed that this was a family neighborhood and quiet time is at 11pm. This was also fine but the neighbors had a rager until 430am one night and it was terrible. The maintenance guy doesn't really do anything but sweep the outside of the houses and fill the pool every morning. So the tips that were suggested seemed a little much for the little work that is done. We do not have problems with tipping and we actually take care of any staff that we have on our trips. Second, the owners do live in the area and were always at the houses, to the point that it started to feel uncomfortable for our party. I almost wanted to ask if there was a problem. We had rented both houses for a group of 21. We had explained that we are all law enforcement in the USA but that didnt seem to settle them down. I think in the future that if they want their guests to feel at home and enjoy their vacation, then have the meet at the beginning and let them be. The staff on hand will contact them if there was a problem im sure. There were safes but no instructions on how to use them. Dont let these keep you from renting these beautiful homes. The communication was outstanding with the property manager and she helped set up some massages for the wives at the houses. The property manager and the owners are great people and this was an outstanding stay. We even enjoyed seeing the monkeys walking around. I would stay here again without hesitation. This is a must stay area and great for kids. You dont even have to venture out of the compound if you dont want to. Everything is there......This is a gem of a find.