The staff were so friendly as the night in the hotel was for a special occasion the hotel upgraded our room exceptional supplies bottle of Prosecco, love heart cake and flowers they went out their way to make the occasion special

The whole experience

Beautiful setting. The servers, housekeeping and porters were all great. Good breakfast buffet.

The management is struggling. There was so much miscommunication and confusion. It was constant and negatively impacted the quality of our stay. We couldn’t have our simple but important questions answered (like what meals were included with our suite). Seems like the most basic of questions but literally every manager told us something different. Every day we had different amenities available to us despite buying an upgraded room with the ‘haute living’ package (which is such a sham it’s comical). It was nuts. The facilities also need some work. Lots of little things that on their own are trivial but add up to a less than five star resort.

Clean and by the beach

Part of the hotel that's not by the beach. The website is really confusing when you're booking so you're not sure which section of the hotel you're booking

We had to cancel our reservation due to urgent hospitalisation .

Process of cancellation was a nightmare.Staff demonstrated a complete lack of empathy. Customer service was terrible- had to email and call more than 7 times to get a representative and they NEVER called or emailed back. We fully understand that hotels have a defined cancellation policy but customer care should be significantly better in hotels that want to aspire to a luxury denomination. Cannot comment on their premises but after the way we were treated I will never consider to use their services in the future!

Location is great, the hotel is clean and beautiful, the staff are smiley and helpful.

- The bathroom towels are old/ragged and sometimes have stains despite being cleaned. - We had a sewage smell in our bathroom - This is a Corfuan 5-star hotel, not an international 5-star hotel; it is a matter of expectations. For example, the fine dining restaurant didn't have a sommelier; the music was the same in all the hotel and all the restaurants; based on local interpretation in Greek, you won't always get what's on the room service menu (happened to us). This is minor but a matter of expectation of a 5-star hotel. - Hard to explain the cost paid vs. the above, but then, its August and its Corfu :)

Magical setting in an ancient olive grove on the beach. Wonderful staff, stunning swimming pools and delicious menu at the 1962 restaurant

Can’t think of anything

The hotel design is beautiful, the private beach and the pools were amazing, the room was very comfi.

The only thing that was a little bit bothering was the walk from the rooms to the other side of the hotel, where you need to use some elevators and stairs.

Great lobby and restaurants. Attentive and nice staff… clean sappy Rooms

Getting slightly outdated

The part of the hotel on the beach. Beautiful, comfortable, a great view on the opposing Epirus coast, crystal clear sea, great bar and restaurant. Though modern it is furnished with taste, and responds to Mediterranean environment and culture. Local art and products are exposed, a massive olive tree is centered in the hall. The beach is beautiful, as the swimming pool. Both the menus served at the Verde Bar and at the 1926 Restaurant were good, we particulartly appreciated the Greek Salad at the Verde Bar. The wine list is quite complete, and we appreciated local wines, even if the pricing was frankly too high. Coming from Italy we do know the price of wines in restaurants ad hotels. The stay on the beach was comfortable and relaxing, we found what we needed. Unfortunately we have had a problem and had to leave before time in urgency. My wife's dad has been hospitalized during our stay and the situation is dire. We were obviously not in the mood to continue our holiday and so decided to cut our stay, leaving on Friday instead of Sunday. The staff helped us to sort things out. The room fulfilled our expectations, even if it was located in the other part of the hotel.

The other part of the hotel beyond the road. Difficult to reach, oversized, empty, a little bit spooky. Two swimming pools, a restaurant, a spa, hardly saw anyone there apart from someone from the staff. Too much nude concrete, too modern and minimalist for a Mediterranean resort, too big, too square, too long and too empty corridors. The same care and taste we appreciated in the part of the hotel on the beach did not seem to be applied to the upper part. At the entrance of the building there was a flow of water on the tar pavement coming from the irrigation system of the flowerbeds. The flow is continuous and mosses or algae proliferate making it slippery, particularly on high heels. The two parts are joined by a tunnel served by two lifts, the recorded voice in the lifts announces "Ground Floor" and "First Floor" or "Doors are Opening" and "Doors are Closing" in Greek and English very loudly. It is pretty evident there are only two levels, it seems a waste of time. It took us time to understand that the room was in the "do not disturb" mode and that we had to press a button to allow the cleaners in. We were not told at the reception. My wife is intolerant to lactose, no lactose free dairy products were available, but most of all the staff didn't seem to know the difference between intolerance to lactose and allergy to gluten.

The original hotel area is fantastic. The breakfast options are extensive.

There is a significant new extension added to the hotel that is across the road and away from the sea which has increased room numbers by >50%. We stayed here and and whilst it is a good fit-out, this fact was not suitably advertised and it is not clear that the hotel is no longer a boutique hotel. The road is a bit of an eyesore. For a five-star hotel the breakfast was a buffet and not waiter service. Given the volume of guests the breakfast dining room was messy at times, although the staff were attentive.

Being right on the water. Great location from Corfu old town and easy to get to. Amazing rooms

Not much!

The grounds of the hotel are absolutely beautiful. The staff were very friendly and attentive. No matter who you walked past, they always said hello with a smiling face. The welcome gifts were greatly appreciated as was the constant replenishment of cold water when you were by the pool / beach. The breakfast buffet was standout and by far one of the best I have ever had - the service was fantastic and the variety of foods even better. Overall, we had a great stay but there is some room for improvement if I were to be super critical.

If I had to be critical, there were a few things that would have made our stay a bit better. Firstly, it is unclear online (both on booking.com and their website) what the difference is between the Sea View and Beachfront rooms. It was only upon check-out when I asked that I was told the Sea View rooms are at an angle to the beach whereas the Beachfront rooms directly face the beach. Personally, I don't think the price difference warrants it. I would also argue that there are disparities between the pictures and the rooms themselves. We were quite disappointed that we had a balcony with a poor quality table & chairs rather than a terrace with wooden table (as per the pictures). It would be helpful for there to be pictures of the rooms with balconies so that you know exactly what you are paying for. While happy with the cleanliness of the room, we were not given clean glasses and mugs every day even though they were clearly dirty from the day before. We found one day that they had instead washed them in the bathroom sink - given the standard of the hotel, I would expect clean glasses (from a dishwasher) every day, especially when it obvious the old ones had been used. We booked a spa treatment and were looking forward to using some of the other facilities before our treatment. I have been to many spas around the world and have never had to book the use of spa facilities (e.g. hot tub , sauna, etc.) separately and for a cost. This was quite disappointing and something that is certainly out of the ordinary for a hotel of this standard.

Seafront location. Very peaceful. Excellent food and drinks. Staff are very attentive and helpful. Rooms are incredible.

Very little. Exceptional by all standards.

The property was beautiful and right on the sea. The food in the restaurant was excellent. The location and proximity to the water was fantastic. Our waitress was fabulous - Nicoletta. Our room was beautiful with all the amenities. We were given a bottle of champagne.

The staff were all very nice, but there was some disorganization. For example, hot tub was not hot and we were told that it would not be hot for several hours. Pool water too cold for swimming. We had a rainy week and there was not much to do at the resort. Also, eating in the same dining room for all meals was tiresome - it would be nice if the half-board included a different eating location. Property had just opened for the season a few weeks ahead of our visit and staff seemed to be learning.

what wasn’t there to like: fantastic welcome gifts, amazing staff, great food lovely ambience

We were there the last week of the season so restaurants etc v quiet; piped music bit bland

Very relaxing, great location. Breakfast very good.

Didn't like being put in a disabled friendly room. Just not acceptable to have to compromise when paying for a premium hotel.

It was excellent with great choice

location

they sold it that your room is on the beach .. in fact it over looked a busy road with sea view which we had to cross daily to get to main part of hotel .. very disappointing

Great breakfast, very good variety

very high standard accommodation. lovely hotel.

The Concierge I spoke to was not especially helpful. i had to wait 15 mins for her and then she was very sales orientated on the very expensive Domes Miramare boat and very unhelpful on any other options. In fact she never followed up with me on further information that I had. requested. We also had a bad experience with a receptionist who failed to book a taxi for us and then proceeded to tell us that we hadn’t booked it through her initially. Eventually she confessed it was her mistake, but with no apology and a very poor attitude. Room service was also very slow and sporadic. Trying to get ice to the room was also difficult.