Nice decor, clean, lovely pool and areas to relax, loved size and facilities of Family room, very friendly and helpful staff.

There was mould around window in bedroom. Good selection of Gluten-free food but apart from fruit there were no gluten-free desserts.

War nicht sauber und diverse Sachen wurden nicht aufgefüllt wie z. Bsp. WC Papier, Nasentücher, usw. Beim ankommen wurden wir nicht aufgeklärt wo was ist. Für ein 4-Stern Hotel zu schlecht

Breakfast was really good.

Saturday semi buffet - empty dishes weren't being replaced. Also from the spa to our room we had to pass from outside .

Everything !!

La stanza confortevole e spaziosa, le piscine, la ristorazione. Il personale dell'accoglienza gentile e molto disponibile.

Da migliorare la formazione del personale del ristorante.

Le cadre de l’hôtel et l’amabilité du personnel.

La piscine. Pas assez profonde ! 1m30 au plus profond….

Tempature was ove 40 but air conditoner did not work without any fun and no staff's explanation. Locked out from the gate and room for several times and we have to walk down to reception for 4 mins with 10times walk down. I saw people stays up stairs were more worse without elavator. Some staff being lazy and show worst attitude which really hate and they never brought the ordered item. wifi never work during my stay even we asked. They can share wifi but only limit to near by reception. Lastly they ask me to pay penalty if i leave the in room and i had to walk down 8mins.

Cleaning level and kitchen staff.

The hotel was good at the beginning. But due to a heat wave, there were power cuts by the government, which is of course out of the hotel’s control, but what is really surprising that there is no fans available in the hotel. One of the power cuts last for 24 hours, which is insane to stay in this weather (42 degree) without such a fan or a good generator to make the AC works. Another point, there are some staff in the hotel, they use their access card to open the room door without knocking the door which is really strange and unprofessional especially that there is no locker from inside.