Posizione e colazione

Arredi vecchi e bagno con bidet non funzionante

Tutto la pulizia la cordialità e la disponibilità degli operatori... e il punto strategico dove si trova

Era tutto bello

La posizione era eccezionale.

Ad un certo punto uno dei quattro ascensori si è guastato. A questo punto abbiamo avuto molte difficoltà a scendere. Soprattutto io che sono un disabile.

Spacious room with fridge amd kettle, limited sea view from balcony, breakfast room with great views, friendly staff

while room had a balcony with sea view, the door was locked the second day, and we could no longer use it. At breakfast, some items (ham, eggs) ran out around 9 am and weren't refilled.

La posizione splendida , vale tutto quanto

Per il costo da affrontare la struttura è piuttosto datata

The location of this hotel is perfect. I enjoyed the morning and the evening by the sea. The room is quite big and comfortable.

The bed is too small.

After reading a few negative reviews, we were surprised to find a great welcome, spotless and very well organised hotel ...and spacious room with spectacular views.

Location was great right on the water with beautiful views of the castle. The bar staff at the ground floor bar and rooftop bar were all very nice and friendly

Front desk staff was not friendly and customer service as a whole was not very helpful. I tried asking questions before arriving to confirm booking but did not get answers I needed. The rooftop pool rules were not explained in the booking either. I was not able to use the pool until I checked into the room and even then I had to make a reservation with a charge of €5 per person per hour with a max of two hours.

The Seaview room is fantastic!

The breakfast is a bit understated and if you want something extra, you need to pay.

Nothing, food cold!

Warm food.

Only water available in the minibar

Hotel position was great view from the balcony was good enjoyed the experience

There was nothing we did not like at this hotel

Location is quite nice.

Wifi is not reliable. They gave us the room at the end of the corridor and there was almost no Wifi signal. When asked for help, they just gave a voucher to use Wifi, however, the issue was with signal itself not speed. Be careful to ask for a room that is closer to the router. When told, they said they will look at the router but nobody even bothered to do so. About breakfast, nothing to do with a continental breakfast. It was just a couple/same dishes for the two days we stayed. Nothing savoury just sweet stuff and eggs with cheese, cucumber and tomatoes. I was hoping to have much better offering for the breakfast.

The only thing I liked was the see view. Even though it was a partial one.

It was a deep disappointment! We celebrated the 50th birthday of my husband on these days. I booked first night at this hotel and asked for a prosecco to my room to surprise him. The manager (Martina) told me she would send it to our room as a complimentary. But then she refused it when she realised my husband had his birthday couple of days earlier. However I didnt ask this prosecco as a complimentary I just wanted to have it in our room as a gesture for my husband. The prosecco never arrived, even though I asked the manager in email 3 times! She didn’t even reply at all ever since! So service was very poor accorring to my opinion! Furthermore room smelled like diaper! It was so stinky that we had to keep the windows open! Guess there were some issues with the sewage. However keeping it open was also impossible because it was crazy loud of the noise from the street. So we had a pretty difficult situatuon, had to keep windows closed in a stinky room. So all in all the hotel service and quality was a disaster, I deeply not recomend it.

excellent location, very clean, helpful manager and concierge.gelato and coffee shop was superb.

wrong room was given initially ( not what we paid for), then moved to the room with partial sea view .. the internet did not work and door kept getting stuck. however the manager and concierge managed to fix the internet issue within a few hours.

The staff were very helpful. lovely location. Good breakfast

The bathroom was rather tired, the shower leaked so water all over the floor. No milk in the room for tea

the location is good, amazing view, overall good

the services they provide aren’t worth the price that they put on it, doesn’t respond to the star rating it has

great location, friendly staff, modern, short walk to most sights, good breakfast and other meals.

fan in our bathroom didn’t work and requested a repair and nothing was done to fix it.

Location, view from the Breakfast restaurant

Elevators were tiny, my room had a very poor view, it looked to a wall.

The location is spectacular and very scenic, right by the sea, in front of Castel Dell'Ovo, yet central enough to reach many central destinations on foot, including several restaurants and bars in Chiaia. The hotel design is not new but we found it charming. The room was silent, spacious, nicely decorated with elegant wooden features, and the bed was very wide and comfortable. The balcony was also spacious, with a lovely (side) view of Castel Dell'Ovo. The breakfast was very good: varied and tasty; the sfogliatelle were particularly excellent. The breakfast room was very busy but we did not have to wait long; the front tables featured a remarkable view of the seafront and the Castle.

Inflated prices at the hotel cafè (e.g. €5 for a tiny bottle of Coca-Cola). Our bathroom was quite old, with metal elements (e.g. in the sink and bathtub) visibly used and rusty - this is not acceptable in a 4* hotel, especially since they were not expensive elements to substitute. A wider (and not charged extra) selection of savoury/continental breakfast would be a nice addition.

location, view, professionalism of the staff, breakfast, massive rooms

a bit dated

This hotel was great. The staff were extremely friendly and helpful. The view from the room was spectacular and definitely worth the stay. The location was ideal.

The bed could be more comfortable.