Warm welcome and gentle staff. Super clean.

Room was a little bit small.

It was an ok location, and nice valley in which it is located.

The hotel was ok, but definitely not one to visit again. Also not really value for money. No restaurant, no bar, no parking, beds not comfortable, spa against quite some additional costs, so really nothing making the value worthwhile.

Family room was spacious and cosy

Spa needs maintenance

Room was small but the spa was great and breakfast quite complete. The staff was very friendly.

The internet speed, room size and comfort of the bed could have been better.

Good location.

Rooms were too small. Not enough parking for all the vehicles booked into the hotel. Spa is far too expensive. WiFi did not work on iPhone or iPad unless you ask receptionist to use a special login.

Good breakfast, the stuff is kind and attentive.

The ac in the room was not working properly.

The room was clean, and everyday cleaning was done with a lot of attention. The hotel is positioned at the entrance of Vielha, only 3 minute walk from the centre, close to a supermarket, facing the river, and with a magnificent view on the mountains. Internet bandwidth, television and room space were also ok They also have a large parking space for guests

The staff don't speak English, which is understandable, as probably they mostly receive Spanish and French tourists. This is the same in all restaurants and shops in the valley, by the way. I don't know if it was the language (I had to communicate with my broken Spanish, or try in Italian) but the staff were generally quite cold and didn't look very happy. But to be clear, they were professional and responsive when I had questions and requests, just not very forthcoming. Breakfast was ok but not great: I felt that the quality of food was average. Bedrooms were a bit old and a bit worn.

Superb breakfast spread. Very friendly staff.

Pillows were a bit hard.

Reception staff were helpful, great breakfast, good location. Spa not up to what was expected, certain functions not working, no supervision and too crowded

Nothing in particular

No parking space, bad air conditioner, no vegan options for breakfast, we received the room on the 5th floor where is no elevator, had to put the heavy luggage 1 floor up through tiny stairway. Probably this hotel doesn’t cost that price (136 € per night).

Spa

Variedad en media pension