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Drastically overpriced, building is in need of maintenance. There were some issues with the room, not least that we were initially given the key of a room that was already occupied. Breakfast is not great.

very clean staff very friendly

Big rooms. Big Bathroom. I love your big panoramic windows. Breakfast nice, sweet croissants! thx

The room we stayed in was a great size. The window view from the room was nice. The staff were helpful and spoke good english. Organised taxis to airport for us at unsociable hours.

The "rooftop bar" advertised was like a deserted ghost town. The air conditioning in the entire hotel was broken we were told and the hotel didn't have an iron available to supply us with during our stay.

View on the building from outside. Really only one thing. Please be careful.

The most terrible experience. This is not a 5 star hotel, it is a no star hotel. 1) Nobody cleans, but only creates the appearance that there was a cleaning. When we checked in, the room was dirty. No, it's not just dust on the table and dirt on the floor. There were drops of urine on the toilet seat (although the toilet had a "was cleaned" label attached to it). Drops of urine were clearly visible, so that for cleaning ladies it was possible to notice it. In addition, bathroom amenities (shampoo, shower gel, soap) were already used, opened. There was no protective film on them. The towels were dirty and didn't even smell of washing powder. Also, there were holes in the towel. The sheets on the bed was dirty, there were black drops and drops of blood on it. Also next to the bed were empty bottles left by previous guests. Seeing this, we asked the receptionist to clean and then went for a walk around the city. When we arrived, it was already around 22.00, we saw that no one did the cleaning at all. Everything remained in its place. We complained to the administrator again. He said the cleaner told him she was cleaning. When I showed him that everything remained as it was, including drops of urine on the toilet seat, he came in and washed it himself. The administrator cleaned the toilet himself. Let me remind you, the hotel calls itself "5 check-in". We were tired and couldn't take a shower or do anything. Then he brought us a new bed sheets, but we had to make it ourselves. Why did I, having paid for the room and my comfort, have to endure such a good experience? 2) The next day, when cleaning ladies kind of cleaned our room (not at all, actually) they did not put tea, coffee, or water, which was included in the room price. I had to take a translator every day and ask the cleaners for coffee and water (they don't speak English). They looked at me like I owed them something. This is the worst service and hotel ever.

location was perfect, was clean , breakfast was wonderful

just they did not have iron , as I had meeting I asked them they says just we had one and no more finally I could not find any more from them , I booked 5 stars hotel to have enough facilities I hope next time they buy more iron to have enough to use it

spacious room , lots of parking and nice bar area

no aircon allowed so room was boiling . parking is charged at €9 when you can park nearby for free!

Staff were super helpful. And location was good

It must have been great once upon a time but Jeez that was a long time ago.... In need of a good fix up.

This hotel was clean.

This hotel should not be rated as a 5 star booked as a treat for my partners birthday. Half the hotel is shut down, the pool has no water and is under construcion. One window in the room could open, the others were broken, thus hotel needs major tlc to make it 5 star. Breakfast very poor, coffee from a pump flask, breakfast staff struggle to remember room number came back to us two mornings out of 3 to say room nunber incorrect certainly not expected for a 5 star. Location in the middle of no where 15 mins walk through a grubby tunnel. Way over priced for what we got, would not stay here again..

The welcoming nature of the staff and their willingness to help. Marcello was the perfect host in the restaurant on our first night and continued to be a joy to talk to throughout our stay. His female colleague who was working at the bar on Tuesday afternoon was one of the most delightful people you could meet whilst on vacation.

The gym wasn't open. The wifi didn't work in the room, also the air conditioning in the room was switched off.

The decor was lovely but v few staff it was almost missing staff very diff to get a coffee even and they seemed very confused at reception when we arrived and were quite abrupt - no aircon aptly not the season it wasn’t turned on ?? Even tho rooms were v v warm not helpful at all also you advertised free airport transfer they don’t offer this ???

Pool wasn’t filled was empty so no pool - not advertised as seasonal

nothing…

The pool had no water in it… (the season had not started yet was the resin given) but there is no mention of this on there website. The air conditioning wasn’t working in any of the hotel rooms and the reason was because the air conditioning was as turned off for the winter and had not been turn back on yet… “it want hot enough yet” . the beds were so uncomfortable.. the and the showers were not working properly.

every thing except the receptionist Virginia ! she was very rude

i had a bad experience first with the internet! I couldn’t connect in my room ! It took almost one hour to solve the problem! they gave me another room ! During that waste of time , the receptionist never expressed apology for the inconvenience caused

Staff were very welcoming both reception and hospitality. Great beds and price.

Nothing

there was lizards near by had a lovely view of Pisa

the swimming pool was closed no outside steating area

Everything was going well, and we were satisfied with the room until our last day when they charged us for food services we didn't do/use. They refused to resolve the payment/incident at the time of check out (useless, I still don't understand why) and asked us to send an email to resolve it. After 3 weeks we are still waiting for this to be resolved - and I don't think they will.

wasn’t far from the tower

no aircon expensive drinks tiny balcony

Nio fittnes and sauna

The rooms are clean and the shower room is excellent.

decor, size of room, bath n shower, toiletries supplied

strong smell ( like hash) coming through HVAC . faulty bath fill valve - had to fill bath with shower head

Staff was friendly and easy to access via taxi or a short walk

I have nothing that I disliked, possibly one complaint could be that they charge 9 euro for parking a car is you have one