Has great period character and contemporary charm. Very pleasant and helpful staff. Attractive and interesting grounds.

Nothing to dislike

Location

lack of trained staff- afternoon tea was rushed poor quality breakfast - very expensive

Comfy and cosy room nice large shower room

Unfortunately the room was right night to the stairs off the landing and we heard everyone walking pass in the morning and cleaners as well. The room was very tiny and the curtain was just a pull cord up and down with no blind so hard to change in a dark room with blind down need a dim switch to control lighting if it was possible.

Beautiful hotel with charming staff. Lovely double room. Had lunch with a friend in The Orangery and it was delicious. Also what a treat to have freshly cooked breakfast brought to your table and not having to queue to dip your tea bag! I am old school I know but fantastic staff. Waiting for a facial in The Spa now before the long drive home.

N/A

We got a free upgrade to a lovely large room. Very comfortable with great décor and fittings. Excellent breakfast cooked to order Conveniently located near the town with a 15 minute walk across the common downhill and a 5 minute bus ride back uphill!

All the hotel staff were friendly, welcoming, polite, attentive and efficient. Everywhere was clean to a very high standard and the decor was fresh. The food was excellent. I had the best, melt in the mouth, perfectly cooked steak for my birthday treat. Thank you chef. Thank you, you made my stay!

The choice and range of food at dinner was limited. Unable to have a coffee after dinner one night as the machine was being cleaned (about 21.30) I unnecessarily ordered a side of potatoes one evening as the menu description didn't say they were included with the meal and the waitress didn't know if they were or not. A mix up with the booking dates for my massage meant I didn't get the treatment I wanted as I was 'squeezed in' to their work schedule.

The Spa Hotel was very nicely decorated and comfortable

The staff were very friendly and the entrance hall and reception area was lovely. The Spa facilities being included with the stay was nice, but they were very small and gendered saunas meant I couldn't be in the sauna with my wife which seemed a little odd. The room and bathroom were HUGE with complimentary tea, coffee and water. Tina the manager was very helpful and gave us a complimentary drink for the issues (below) and also the staff had given us truffles to celebrate our anniversary which was sweet.

The hotel is looking very tired and needs some investment to renovate. Our carpets in the room were stained, worn and clearly very old. We had stains on the bed sheets, and towels which we complained about - new towels were then brought to us, which again had stains... The bed was two single beds pushed together which for the price we paid, was disappointing. I emailed the management to address these issues and there was no further compensation or refunds given as they felt they had already responded appropriately with the issues. Overall we were very underwhelmed and disappointed with our experience and wouldn't look to come back. What clearly was a stunning venue has sadly begun to wear away with time. It wasn't the luxury anniversary getaway we hoped for when booking.

Everything was great

Nothing to not like

I felt this was a well-run hotel. All the staff were most pleasant and helpful. These things come from the top, so thanks to the management for this. Breakfast was very good. The spa was very comfortable and relaxed. I would certainly come again.

I would like to have known sooner that you could have snacks in the bar.

location

breakfast was. lot of money for what was offered! I wouldn’t pay for the breakfast again it was a rip off

The staff are very accommodating and professional (and friendly!)

Good breakfast.

Room excellent, evening meal superb, breakfast superb

Nothing

Great hotel, great location, great staff. Nothing we didn’t like. Definitely recommended.

The room was nice and clean.

The staff at the breakfast, as I entered the room I asked him where can I sit. Then he said any table that had the menu up. I chose the table for 4 at the end, as he said to any table!! I sat there for 10 minutes, and he didn't come to ask or offer any tea or coffee, which I can see he went to offered the other guest who came in after me. I went to ask him for a coffee, and then he expressed to me that if I am on my own, I shouldn't sit at the table for 4, I then asked him why he didn't directed me to the table I can sit at the first place as he mentioned any table, then he said that table for 4 there will be family of 4 coming down for it, which I said I understand but why he didn't come to tell me if that the case or he should direct me to the table he wants me to sit from the beginning, then I moved. This could be dealt better than just leaving me to go to the table, get my juice, and sit, then wait for 10 minutes as he is abandon me to sit there and I have to come and ask him myself. He could explain better from the beginning!!