the property is excellent, an absolute Oasis in the beautiful madness of Marrakech, the staff are incredible and are more than willing to help whenever possible, Ali is an absolute credit to you!

calm house , lovely decor, amazing roof terrace . helpful friendly staff.

nothing

The staff were really lovely, and the breakfast and dinner on the first night were great

nice property in a very good location. you can walk everywhere. the staff, Ayoub and his friend, were very nice and helpful. we wanted to book a massage on the 1st day we arrive and there was no availability so they offered us a free massage later on. that was nice :)

we asked for a packed breakfast on our last day, however we couldn’t find anyone or the breakfast in the morning.

The help with bookings in the area was great and the staff was great, especially Ayoub.

Staff in the Riad were so welcoming and helpful during our stay, with access to mint tea and water at all times. Terrace was beautiful, a peaceful place amidst the hustle and bustle. Breakfast was a 10/10, we were even offered eggs one morning!

Our shower had an issue which we feel should have been checked prior to our arrival. We really appreciate that the issue was seen to promptly but in the intense heat that we experienced while staying in the Riad we needed the cold setting on the shower to be working. We also found the mattresses to be quite hard for our liking. That is just personal preference but you would like to have a great night's sleep and that was not always the case.

First of all, the place does absolutely not live up to the pictures on the web site. Secondly, the communication breakdown between the absent owners (management and booking agent are all based in London and there is no one of authority on site) and the staff, made our stay in Marrakech unnecessarily stressful. Our room was adequate, but one of the bed was too small. Repeated requests to book an extra single room had me waiting past midnight for an answer from London that ultimately never came. The “welcome” meal prepared for our arrival was sub-par and overpriced. The breakfast on the rooftop terrace is pleasant, but the furniture is filthy. Lastly, the Josephine Baker connection is (of course) a gimmick (see the shrine with the plastic banana skirt). Overall, it was a very deceiving experience.

Everything was amazing! Thank you so much to all the staff at RIAD STAR for making our trip awesome. Abdou, Ayuf and Said made sure we always had someone taking us around since Marrakech roads can be a little confusing, they took care of literally everything. Great communication, always available, very patient with all our plans. The riad is beautiful, close to all the attractions in the medina, very clean. Breakfast and dinner were delicious, our room was equipped with everything you would need. We will for sure be back!

Beautifully restored riad in a good location, unique decorations and history. Our room (Harmony) was very big, good value for money. We liked the mint tea on arrival and staff were helpful when approached.

No sign on the front door, just the number so you need to pay attention to the address to know you've found it when you're there. It's down quite a dark little lane, we were fine as there were two of us but I would have been nervous walking back alone at night. Staff told us they didn't do dinner at the riad when we tried to book it, although our emails said they did. Also it was confusing at breakfast as the only two dining tables in the main courtyard were already taken when we got downstairs, and staff seemed too busy to direct us. We also weren't sure if the kitchen island and tea facilities were available for us to use or were for staff only.

Breakfast was absolutely amazing, the room was clean and the bed was very comfortable. Zakaria was super helpful and the host with the most. He really looked after us.

Nothing bad to say about Riad Star at all. As an area to stay, in the Medina, you really need to know where you are going. Beware of "helpful" strangers looking to give you directions for a large fee!

location, food and staff

slightly flaky plumbing

the staff is AMAZING, Ali, Ayub and Asna did their best to help us in every request or need. they are always helpful, available and kind. the location, in the heart of the Medina, is perfect. we had beautiful breakfast and a wonderful tailor made dinner, amazing.

it’s not the Riad fault but the taxi service from the airport wasn’t perfect. the service is handled by an external company but they weren’t on time and we waited outside the airport. maybe they can clean better some spaces

It's a lovely building in the heart of the Medina. The staff were always friendly and helpful. Ayoub really goes. the extra mile. He will do his best to help with anything. really nice man.

Water pressure low to the shower and very hard to get the right mix, either boiling or cold. Cold in most communal areas but the room was warm.

lovely setting, beautiful building, roof terrace!

not far from the souks

The rooftop area was a great retreat from the busy city and we had quite a few cups of mint tea. The family room was perfect for us with three grown up kids. But above all, the hotel host Amine was so kind and helpful and helped us with any request we had. Golden star to him.

The riad was beautiful and very clean. The staff were very helpful and and organised transport to/from the airport. If we had any queries, Ali helped us very swiftly.

The staff was exceptional! Especially “Amine” who took special care of us. He would make reservations, give excellent suggestions and was a great compliment to your staff. The property was clean, welcoming & comfortable.

Kind of hard to locate. But a lovely place in the middle of the Medina.

The staff of the Riad Star Made our journey wonderful, very helpful and welcoming, they helped us organize our visits and transfers. Mint tea with pastries always available.

the room was very basic

The staff was friendly, helpful and professional. Ali was especially kind helpful as he met me when I was dropped off from the desert tour in a place I’ve never been before… The decor was gorgeous and I loved Having breakfast served up on the terrace! I would definitely recommend Riad Star!

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Staff was amazing and super helpful at all times. The room was really cool for our group of 6 and super clean and confortable.

Everything was perfect.

Amazing location, attentive staffs and great facility. Will definitely come back

None

The customer centric service was like nowhere else my wife and I have experienced. From a custom made app to show the area and facilities to being made to feel like family with endless tea and exquisite Moroccan cuisine. The staff both off site and on-site made our stay truly unforgettable; this was alongside staying in stunning surroundings that were the perfect tranquil tonic to a day in the hustle of Marrakech.

Nothing, it was sublime

Hidden gem! Historical, cozy, excellent staff especially Amine and Ali and the manager Aboud was very easy to contact.

Was a bit confusing to find from the Main Street. If we stayed longer, we would have learned to navigate its location much faster.