spacious, clean, well equipped

some of the staff at the restaurant was grumpy and not very flexible

clean & nice terras

noisy neighbors

It was great time for me!!! thanks a lot for your care! we had a wonderful Birthday celebration!!!!

I originally selected the resort because it is close to the Hürtgen Forest and I wanted to understand more about the Soldiers involved in the battle. The local tourist information provided by the resort allowed us to learn more about the history of the area beyond the war. Germany truly is a country rich in history and culture. The resort was very accommodating and welcoming for everyone in my family. The woman at the reception desk was very helpful and confident when we checked in. We have not fully learned the German language yet and she was very understanding of this and spoke in English. Everyone at the resort acted with the same professionalism. The best part is how quiet the resort was at all hours. We do not get to enjoy this in the United States. It was a wonderful stay!

I would put the rules for the pool inside the room in the information booklet. Somehow we missed the giant sign until the last day.

The property is designed specifically for families with children. If you have kids, this is the place that you would like to stay, in my opinion.

Nothing really. One point would be that the property is located in a steep hill, Which would limit you to enjoy all the parts of the facility.

Everything was just perfect!

The Resort is located in the National Park Eifel, direct connection to many hiking/bicycle routes and water. However, the Resort is not recommended if you cannot or do not like to climb "hills". We stayed at the Rursee bungalow, which was great, but at the bottom of the Resort. It was a very steep "climb" to get to the top where e.g. restaurants, swimming pools, grocery store etc. are located at. If you would stay at the appartements at the top, you will not have this problem. Due to corona related manpower shortage, the restaurants were closed. Reception personnel were very friendly. We arrived early (approx. 11.00) and were given the parking card. We received a phone call around 14.30 that we could pick up the key for the bungalow. Nice, spacious, clean bungalow with sheets already on the beds and towels available. Kitchen has everything you need to cook a meal. They have a Senseo coffee machine, in case you'd like to bring your own coffee pads!

The steep roads to get to e.g. restaurants, etc. We knew the Resort is located up against a hill, but didn't think it would be as steep as it is. If you have problems walking, then definitely not recommended.

there is only one word for this place: Superb! if you are looking for quietness, walks in nature, tranquility and relax: this is the place to be.

We loved the location and the downhill walk to the town. The lake was also beautiful

Sound travelled through the apartment as well as the heat from the sauna. We didn’t like it that the Imbiss as well as bike shop we’re closed on the days it hour we wanted to use them

Stayed over Easter Holidays and it was lovely. Staff was professional and very helpful. The surroundings are beautiful. It is an excellent location to explore the Northern part of the Eifel National park. The indoor swimming pool is clean and convenient and the bicycle rental shop is located near the restaurants and tourist office, very convenient. No compliants and would love to return some time.

The rental cabin was comfortably laid out and convenient to reach. Some of the walls in the cabin were a little banged up from visitors obviously being careless with their luggage... A few kitchen utensils were lacking for everyday cooking but all in all, everything was very enjoyable.

As we were arriving later in the afternoon, we have received a call from the reception giving us check-in/arrival info, how to get a key from our room - all worked perfect, thank you! The apartment was super spacious, nicely equipped and clean, everything perfect really - I gave really high ranking as we do this appreciate the most. If traveling with kids, there is a giant indoor playground, one outdoor and one inflatable trampoline - really cool. There are two restaurants, snackbar and a shop and even a daycare corner (we did not use this so I wont give details about this).

The pizzeria was not opened yet (we were probably visiting out of season). We went to the Brauhaus twice; one evening just for a beer and the next day for lunch. This was a bit disappointing. The stuff was not ultimately friendly, especially if we only came for a drink. And the choice of food seems to be a local tragedy (we tried several restaurants in the surrounding area, same offer everywhere). Everything fried basically. We also went to the swimming pool. We were a bit surprised there was nobody continuously cleaning the changing area. So the floor was super dirty how the water was mixing with all the dust and dirt people brought on their shoes. In addition, the staircase to arrive the indoor pool was ultimately slippery, like if someone put soap on it. We were finding the water temperature quite low, especially in the baby pool you really expect warm water, it was not the case. And with the cold draft in the room, we could not stay very long. Sauna was supposed to open at six. We were leaving 6:15pm, the door was still locked.

really spacious, so well appointed. loved the sauna. excellent facilities

nothing

very very nice place to stay

very clean and location is great

I really liked the location and being in the nature. Also, bungalows were great with their size and privacy. They had enough equipment to cook, sleep and bath. It is also great that they provide clean sheets and towels. Thats something you can't find everywhere.

We wanted to use a barbecue from restaurant but they charged 10eu for a day to use a small barbecue. It is being sold for 28Eu in supermarkt. You can ask for a deposit, but rental price for a bbq? Thats annoying. And barbecue was really dirty.