The Location is excellent

rooms are very very old and there is no kettle and coffe at room

location

clean

location

cleaning

The breakfast was exceptional, I loved the variety, the healthy choices, delicious local veggies, fruits, cheese, and baked goods as well. Multiple choices for juices, very clean and peaceful.

1. The receptionist charged for my stay ahead of time, at the check in moment. 2. She did not offer instructions (map, or guidance) how to reach the room. I and my mother who was accompanying me to find the room got lost in the building hallways. 3. The room number on written as "192". We were only able to find rooms on the first floor up to 134. 4. We returned to the front desk and I asked the receptionist for help. 5. She profoundly apologized throwing the blame to "the gal from the previous shift" who mistakenly wrote "9" instead of "zero", so my room happened to be 102 instead of 192 as listed in my door card. 6. As we were heading back this time to the correct room number, the same receptionist stated that my mother is not allowed into walk me to my room because she is not registering as a guest as well. We both felt uncomfortable and asked for explanations, we were told it is against the hotel policy. I asked to speak with her manager and for my money back, after all, for 316 lv for 2 nights I can find a place where I will feel respected. 6.The young lady came back alone w/o her manager and stated that my mom could accompany me to my room and back if she pays a fee (?!). 7. I insisted to speak with the manager and get my money back; the receptionist left and again she returned w/o the manager. The message was "your mother can come to your room but only if she gives us her ID (personal information) and register. At that point my mother mentioned that I am American citizen (until then I was speaking Bulgarian); regardless, all clients should be treated equally for the fact that out money keeps the business going, not based on their nationality, race, ethnicity, gender, etc). I felt ashamed and discriminated being born Bulgarian. 8.

Outside pool closed

Location

I reserved a deluxe room. The first night the room was a disgrace. We were moved to a better room on day 2. At check out I asked for a refund in the difference between a standard room (night 1) and a deluxe room (nights 2 and 3). I was told we were upgraded to a suite. Hardly. Unbelievable. It's a very poor hotel that needs a complete refurbishment and staff training to deal with an international market and standards.

The hotel doubles up as a casino, which for some reason means they have very loud live music every evening, until at least 3 AM. Impossible to sleep.