Queries dialing 0 on the phone were addressed quickly. Room was changed fast because the kind of room that was previously given wasn't looking anywhere closure to Junior Suite. Laundry was done fast while we gave in the evening and clothes were available by morning next day. Staff was polite and welcoming.

The property isn't maintained at 5 star standards. Rooms doesn't feel anything more than 3 star, washroom stink and there is a bad smell in room and washroom. Don't think the exhausts were working. Hitea was no where close to Taj hitea in general. Breakfast was okish. We felt throughout that we paid 5 star price for something that nothing more than a 3 star.

sunday brunch- should have more options & spread breakfast > service need to be fast- egg counters is crowded

service for breakfast need to be fast pan cakes/ eggs - need to be served faster on table .

Awesome services

Hospitality was at its best. The way staff treated us. Surprised us with ballon decoration and cake twice. During our meals, staff was very courteous

Room upgrade could have been better. We stayed for 2N and booked for half board so was obviously expecting a much better free upgrade.

The staff and hospitality and ambience was good. I could name a few but as a team they all did a great job. Very thing was up to my expectations.

Well, people always have negative comments but truly I don't it was a very relaxing time for us.

1) A warm reception and introduction to the facilities the hotel offers 2) Spacious and clean rooms with a sweet little surprise to celebrate a special occasion 3) The hotel staff was attentive to our requirements and complaints- but it was too little too late- leaving a lot to be desired

1) The food was terrible- amongst the worst in any property I have stayed at. That is an understatement. We stayed on a half-board, left our meals mid-way, and headed elsewhere instead. Flavors apart, there's no excuse for meatless lamb, diluted curry, and cold food. 2) Rooms facing the city can be pretty noisy 3) Carpets across the hallways are pretty dirty and show their age 4) This property would be a "passable 3-star" (bar the food, which was plain inedible). That pretty much sums it up. Overall, a very disappointing stay. Commiserations were offered by the chef and head of reception/manager, but that doesn't bring back time (or money spent).

fantastic location and property

all was great

staff and location

rooms were old

Breakfast was excellent. Staff were attentive and helpful

Great location, lovely lawns, kids play area, pet friendly, gym & pool, open spaces, attentive staff.

Food was average, hallways/cleanliness in common areas was not great and below what one would expect of a Taj property.

it’s very nice property well maintained lavish garden good ambiance very polite and co operative staff

gym and garden of course location and elevation also

the site, landscaping, architecture and spaciousness

attitude of the staff-in-charge at citrine

Good old world charm and warmth about the room.. lots of wood. A lobby as a lobby should be... big with plenty of sitting places. A nice garden and walking trace. And a fantastic breakfast.

The views from the room are not great. Pricing could be a little softer for the facilities on offer

overall everything is very good , comfortable stay amenities are proper

The staff is somehow I found it rude and not diligent enough - not all the staff just the few in Restaurants

Locations and meals

Cleanliness and music in restaurants